10% of an FTE. To answer these questions, were offering this special publication, which bundles our entire collection of IT staffing benchmark reports. Gartner Terms of Use In addition to the 165 federal employees we also supported 125 county employees with varying levels of support from the state and counties as well as varying configurations. at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). We hired a couple recent college grads to have the manpower to make the needed upgrades throughout the second agency, as they were in a terrible situation from years of not spending or upgrading equipment. Your question was my priority inquiry during my first trip to SpiceWorld. How many server support staff members does an organization need today? And over 200 student employees. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. You must work for some black ops company with a bottomless pit of cash. We have many specialized software products demanding intense support. Users per Project Manager, by Organization Size, Applications per Project Manager, by Organization Size, Application Programmers per Project Manager, by Organization Size, Capital Budget per Project Manager, by Organization Size, Application Programmers per Project Manager, by Sector, Project Managers as Percentage of IT Staff, by Sector, Applications per Project Manager, by Sector, Trend in IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, by Organization Size, IT Security Staff Members as Percentage of Network Group, by Organization Size, Applications per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Sector, IT Security Staff Members as Percentage of IT Staff, by Sector, Network and Communications Group as Percentage of IT Staff, by Sector, Applications per IT Security Staff Member, by Sector, Trend in IT Managers as Percentage of IT Staff, IT Managers as Percentage of IT Staff, by Organization Size, Users per IT Manager, by Organization Size, IT Managers as Percentage of IT Staff, by Sector, Percentage of Organizations with IT Finance and Clerical Personnel, Trend in IT Finance as Percentage of IT Staff, IT Finance as Percentage of IT Staff, by Organization Size, Clerical Staff as Percentage of IT Staff, by Organization Size, Trend in Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, by Organization Size, Network and Communications Group as Percentage of IT Staff, by Organization Size, Users per Communications System Support Staff Member, by Organization Size, Communications System Support Staff as Percentage of IT Staff, by Sector, Users per Communications System Support Staff Member, by Sector, Copyright 2023 - Avasant and affiliated companies, Global Equations Country Data and Index, Digital and Application Services Benchmark, Avasant Empowering Beyond Summit 2023 Middle East, Purchase the full bundle of 16 chapters now, ERP Users per ERP Support Staff Member, by Size of Installation, ERP Users per ERP Support Staff Member, by Vendor, ERP Users per ERP Support Staff Member, by Sector, ERP Users per ERP Support Staff Member, by Age of Installation, ERP Users per ERP Support Staff Member, by Years Since Last Upgrade, ERP Users per ERP Support Staff Member, by Level of Modification, ERP Users per ERP Support Staff Member, by Deployment Type, with 200-Plus Users, Trend in DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, by Organization Size, DevOps Engineers as Percentage of Application Group, by Organization Size, Users per DevOps Engineer, by Organization Size, Applications per DevOps Engineer, by Organization Size, DevOps Engineers as a Percentage of IT Staff, by Sector, Percentage of IT Organizations with DevOps Engineers, Trend in Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, by Organization Size, Business Analysts as Percentage of Application Group, by Organization Size, Users per Business Analyst, by Organization Size, Applications per Business Analyst, by Organization Size, Business Analysts as Percentage of IT Staff, by Sector, Applications per Business Analyst, by Sector, Percentage of IT Organizations with Business Analysts. Included in Full Research Overview Conclusion Recommended by the Authors About This Research This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. I got 1 staffer. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. Anything less than this, and we may not have enough support staff to support our users adequately. We had to get better at our jobs to handle the load. Or a construction company. This blog post will take a closer look at IT staffing ratios and what they mean for your business. Managing everything what looks like IT (incl. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. Use AI to guide staffing levels based on sales, foot traffic, and more. How many people per office? Clients:Log in and download the full report now. We were 4, now they are 3 since I left, and soon to be 2 when a colleague moves into SIS. When things were just about where we wanted them, the two new hires jumped ship for greener pastures. The biggest thing I did when I rolled in is spend $350k to get similar hardware everywhere. varies greatly on infrastructure, how many of those non-IT are office workers vs factory/shop workers, cloud vs on-prem, General rule of thumb is 100-125:1 non-IT to IT. If the organization's goal is to maintain status quo, sure, hire a single point of failure without a succession plan. Hope this helps. Of the 65: 8 are 100% management (non-technical) We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth. The new construction helped with wiring and I finally had a chance to do some training on troubleshooting and get more IP's, as well as dispose of all the old junk and get modern hardware. 100 staff across 18 sites in a 200-mile radius will need more IT staff than 100 people in a single building. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. We cover all of that. We have found that the metrics are more accurate and more useful when based on the number of users of IT, rather than traditional IT staff to employee ratios. We also provide IT staff size metrics at the 25th percentile, median, and 75th percentile, which shows the normal variation around the median for each IT staff ratio. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. Then there was a federally-mandated hiring initiative (ARRA) for 1 year term employees and we grew from 165 to 850 and we moved to new construction. It consists of the opinions of Gartners research organization, which should not be construed as statements of fact. 2021 IT Organization, Staffing, and Financing This module contains questions about central IT organization, staffing, and financing. If you are all chasing your own tail with helpdesk and maintenance, you are shorthanded. Their numbers included both staff and students. And over 200 student employees. or check out the IT Management forum. Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio of end-users to IT staff of 118:1 versus an ideal of 82:1. We're Geekbuilt Purchase the full bundle of 16 chapters now(click for pricing). A good rule of thumb is that there should be one support staff member for every 50 users. Deciding the proper user/IT support ratio. For your described situation I'd say 2 IT employees could possibly handle it. 2022Gartner, Inc. and/or its affiliates. Join your peers for the unveiling of the latest insights at Gartner conferences. Were in the region of 350:1 (500:1.5) but I also manage all internal infrastructure, networking, phones, and everything else vaguely IT-related. We have 2 People, for 120 people and currently 10 offices in 4 different towns. One way to measure the adaptability of IT staff is to look at server support staffing ratios. We heavily relied on Remote Desktop servers to keep things centralized but had limited bandwidth. Its research is produced independently by its research organization without input or influence from any third party. We serve about 12,000 Students, 500ish staff and 150ish faculty. 8 a.m. 7 p.m. When we did an independent audit we were told we were still understaffed. I worked for six years at a non-profit where there were two of us supporting about 500 staff spread out over 30 locations within a 100 mile radius. All rights reserved. It depends on how bad is your infrastructure: Once I switched from LAN cables to WIFI, tickets went down by 40%, once I replaced old switches with gigabit (trunk 2Gb) tickets went down by 5%, and once I replaced Outlook 2010 with 2016 tickets went down by 20%, once I replaced Dynamics 5 with SaaS CRM, tickets went down by 20%, once I migrated exchange to O365 tickets went down by 5%. SolarWinds has a deep connection to the IT community. All rights reserved. remote offices were no more than 5-7 people. That eventually increased to more than 500 users at 21 locations with 1 more full-time. The Corporate Campus in Louisville KY. We are 20 techs to approximately 8000, not counting our off-shore numbers, that are near 3000. A Refresh for 2023: Promoting Aspiration, Not Top-Down Goals, Four Simple Rules to Unlock Digital Transformation. By clicking the "Submit" button, you are agreeing to the Consensus was about a ratio of 1/60 - 70 users but few attendees had staff that large. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. CIOs also were asked, "What would be the ideal ratio of internal end-users to technical support employees at your company?" at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. I'm on my way out the door from a company where I'm the sole admin. Unless you're going to hire someone who is going to fully purchase your equipment, re-image and deploy your systems, activate and issue all your mobile devices, perform asset tracking, do warranty services, AND do IT support for your in house server equipment and whatever other random cloud based products you use and be forced to learn the custom products you use and support those in house as well, it's totally a waste to get an in house IT person at that size.
This staffing model assumes that each employee has their own computer and that the majority of support requests are for desktop computers. The mode average was 150 users per tech. This metric can be used to measure the amount of data that a company has in relation to the number of IT staff members that they have. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. Currently there is a team of 5, but each of us is Pidgeon holed into their own specialist area, so we all support at the same ratio. Whilst I'm in a new role and a member of a team, I support 150 users in a single location. Are the staffs all office users or a mix? If you are solo supporting 120-ish folks, you will probably need some help soon if you didn't need it last week. Standard Windows environment. and Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. Sick? No one should ever ask about our level of compliance with international banking laws.. Got something to say? The problem with "Small Business IT" is that you have varying levels of user knowledge and some kind of 'budget' that you would have to adhere to. Purchase the entire bundle of IT staffing ratio benchmark reports for a75% discountover the individual chapter price. The ideal DBA staffing ratio is often said to be one DBA per database. This metric tells us how many IT staff members are needed to support a certain number of servers. 70% of users in HQ. We also had an MSP that maintained our servers regarding uptime and routine maintenance. 2023 Workforce.com. Like many IT professionals, Lizs entry into the tech industry was unconventional. Approve PTO, make schedule changes, and engage employees on the go. Were on a mission to automate workforce management for hourly employees and bring productivity, optimization and engagement to the frontline. Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance. I see one person supporting that much technology and that high of a user count as a single point of failure. Hi Chris. We have roughly 1000 employees, over 200 VMs, and over 500 endpoints. Developed by network and systems engineers who know what it takes to manage todays dynamic IT environments, By looking at IT staffing ratios, we can better understand our strengths and weaknesses as IT professionals. And over 200 student employees. Join your peers for the unveiling of the latest insights at Gartner conferences. IT Staffing ratios offer great benefits to businesses. Gartner Terms of Use 1 low level Help desk guy, 2 in the middle can do both help desk and help out with server and networking things. On call? Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a75% discountover the cost of these 16 reports if purchased separately. Included in Full Research Overview Conclusion Recommended by the Authors About This Research Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance. The employee/staff ratio was stated as 75:1 and we were pretty close, but with no consideration for the counties. Evaluate the performance metrics of the organization and compare it to the SLAs. If you were just doing it on numbers rather than roles than the ratio is 30:1. I have done IT work at 3 companies. Jamie Guevara, Copyright 2023 by TechTIQ Solutions, Top Digital Transformation Consultant in Singapore. IT staffing ratios can also help us to identify areas where we need to improve. Has it changed over time as youve brought on new clients or systems? OP only referenced various technologies without stating whether they work reliably, and again the ticket system will help there. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. (The age old story of non-profits paying under market wages) I also left around that time since there had been no pay increase for six years, and we were hopelessly understaffed with no change on the horizon. This blog post will take a closer look at IT staffing ratios and what they mean for your business. By clicking the "Submit" button, you are agreeing to the We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision. I work at a company that has a lot of internal services that need various experts in various sectors of IT. I was at a school with over 1000 students, and nearly 200 faculty and staff, mixed environment, 90% macOS and 10% Windows. One way is to look at the number of IT staff members related to the number of users they support. Ryan has worked as an advertising and marketing professional for over 12 years, working with leading global brands in Canada and internationally. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. Deciding the proper user/IT support ratio. Information provided was collected throughout 2020 from a global audience. This publication may not be reproduced or distributed in any form without Gartners prior written permission. I say it this way because this is a common enough question that approaches the problem from the wrong angle, and it frequently does. 120 users across 3 offices? This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. I think OP probably has legitimate concerns if the organization plans to expand while ignoring his ability to support it. Their numbers included both staff and students. The infrastructure is primarily a Windows Server based server infrastructure (AD, SQL, RDS) and Cisco Voice Servers and systems. Organizing for Results: IT Structures and Staffing Survey, Minimum Wage by State in 2023 All You Need to Know, 4 proven steps for tackling employee absenteeism, 8 ways to reduce overtime and labor costs. 80% WFH with users living across the country (one person in Canada). Ratio of IT Staff to Employees. WebManage your IT staffing levels. ET We're ~80 employees, 100% work from home (no office at all), our physical servers for legacy file access are in a colo facility close-ish to me and my boss, otherwise most stuff is in the cloud. Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. Login or Is it valid to think that one person can handle all of the infrastructure, given the size and different technologies? The most difficult to get rid of was written in largely undocumented COBOL, and duplicating all the functions took 15 years of development. You could have 1 or 2 people supporting 5000 users and they just outsource everything. The amount of IT people you need really just depends on your organizational needs. Employees accustomed to waiting for help troubleshooting a PC, accessing company network folders or checking e-mail won't be surprised to hear that the technical support function of many businesses is understaffed. is one of the most important functions in any organization. We have 5 people for approximately 12k devices and 1500 users. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. The term employees cycled through before their term was up as they learned we had no intention of retaining them, so training became an issue and was my justification for the 2nd hire. Must be nice to have the budget for that kind of ratio. Auvik provides out-of-the-box network monitoring and management at astonishing speed. Its research is produced independently by its research organization without input or influence from any third party. Its common to hear the IT service desk staff has become so swamped with work they feel like IT firefighters, working long hours and straining to keep the companys IT infrastructure functioning during business hours and throughout the nights and weekends. I do have an MSP for external support. We offer one-on-one guidance tailored to your mission-critical priorities. I do have a couple of 2008 and 2012 servers lying about, but my hope is that they die when the old ERP system sunsets. How much IT staff do you need: Lessons for leaders. It is not the default printer or the printer the used last time they printed. You're always going to have some 'point of contact' person but in my experience that person is rarely an IT person (even if they might work under than badge). Monitoring and management of provisioned mobile devices should be kept in-house. Syncing it with a scheduling system makes it even easier to see wage and hour variances. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. As for time off, I'll take an extended, 3- or 4- day weekend periodically. Flashback: March 1, 2008: Netscape Discontinued (Read more HERE.) All rights reserved. We are a global organisation. Here is what I found. Legal Documents This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. Hi! Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy. Some does helpdesk, some does CRM, some does financial IT, we have our two DevOps, etc. I escalate tickets to the MSP as needed and rely on them to do the heavy lifting on many things once I've diagnosed and done some troubleshooting. Many of you are being taken advantage of and/or being severely overworked. Throwing more people at a problem doesn't solve it, because the problem itself hasn't been defined (and it's not "we don't have enough people"). In-house payroll and HRIS integrations to keep employee data in sync. LAN management for 5 sites, ca 140 users - a total of around 250 employees. Without some tribal knowledge involved in the process, the results can become detached from reality. 1 high level guy to do the back end of things. On the low end, a few lucky techs were each supporting about a dozen users. Security Information https://www.facebook.com/pages/IndustryWeek/91310488418, https://www.linkedin.com/company/industry-week, https://www.youtube.com/user/industryweek, Difference between staffing in ideal and real worlds impacts organizational productivity. Of the 65: 8 are 100% management (non-technical) It entirely depends on the users, applications, server infrastructure, and projects. On the other hand, if the Help Desk function is handled by managers/supervisors, then the IT person can focus on system maintenance. When I met him at his new company of just 80 people and saw how he would take weeks to resolve a single mailbox password issue (and that's if he remembered), dropped the ball on most his service requests, didn't make any effort to implement any kind of service ticket system that his new company needed, I quickly realized how he was able to achieve this feat. Name and email are required, but don't worry, we won't publish your email address. Brand Representative for Inspired eLearning. For further information, see Guiding Principles on Independence and Objectivity. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. Gartner Terms of Use Gartner Terms of Use What happens when you take leave? At the end we changed the whole department so we could do more things. on October 1, 2008, 5:22 AM PDT. Search the forums for similar questions Applications per IT QA Staff Member, by Organization Size, IT QA as Percentage of IT Staff, by Sector, Applications per IT QA Staff Member, by Sector, Trend in Web/E-Commerce Staff as Percentage of IT Staff, Web/E-Commerce Staff as Percentage of IT Staff, Web/E-Commerce Staff as Percentage of IT Staff, by Organization Size, Web Staff as Percentage of Application Group, by Organization Size, Users per Web/E-Commerce Staff Member, by Organization Size, Web/E-Commerce Staff as Percentage of IT Staff, by Sector, Users per Web/E-Commerce Staff Member, by Sector, Percentage of IT Organizations with Web/E-Commerce Staff, Trend in Project Managers as Percentage of IT Staff, Project Managers as Percentage of IT Staff, by Organization Size. Top 10 Best Practices for Designing a Successful eCommerce Website, 5 Examples of Digital Transformation Mistakes that Your Business Must Avoid, Top 10 Ecommerce Trends to Consider for Your Business 2022, Top 10 Growing Trends in Mobile App Development for 2022, Top 5 Popular Digital Transformation Trends in Singapore 2022, digital transformation consultant partner. We are a international Bank with a ratio of 67:1 for the complete IT team, not only the support group!. that was ~4500.00 per month for 50 VM's. Our research practices and procedures distill large volumes of data into clear, precise recommendations. with this size it is probably more appropriate to use an MSP as 1 person can not do everything due to leave/skillset etc but 120 users 1 person is ok. We serve about 12,000 Students, 500ish staff and 150ish faculty. Nick Michelogiannakis, Around 500 actual users (800+ or so employees). You should look at Humana Insurance. Fill out the form to connect with a representative and learn more. Or a software development firm. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. By clicking the "" button, you are agreeing to the Stop by Booth #211 to try your luck at the one, the onlyTHE CLAW! and staffing metrics for over 25 industry and government sectors. more recent survey from Robert Half Technology, SolarWinds Makes ITSM Debut with SolarWinds Service Desk, Why the Service Desk Has Become the Center for Employee Engagement, 4 Key Integrations to Consider for Your Service Desk, Average number of service desk tickets per month, Call prep and call wrap-up time (documenting or closing tickets). on October 1, 2008, 5:22 AM PDT. Will probably pet your dog. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. Gartner clients canlog into access the full library. AvaMark, RadarView, AvaSense and Global Equations. That alone may warrant a second person. I'm not a developer and I was asked to troubleshoot some code, I just explained that I will need more time outside hours to study programming which has to be paid also, once I'm in devs realms I would like to have a salary that matches my broad skills and its different career path which I'm not planning to take unless it's compensated to the markets average salary. Leverage the definitive source of IT spending ratios We offer one-on-one guidance tailored to your mission-critical priorities. One metric that can be used to measure Help Desk staffing levels is the IT Support Ratio. Work in education and we have around 2,500 staff and 15,000 students. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. FTC Proposes Banning Noncompete Clauses. sign up to reply to this topic. Reference to them does not imply association or endorsement. Speak with a Gartner specialist to learn how you can access peer and practitioner research backed by proprietary data, insights, advice and tools to help you achieve stronger performance. Of the 65: 8 are 100% management (non-technical) HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. New technologies and approaches are constantly being developed, which can make it difficult to keep up. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. Our company has about 125 employees across 3 primary offices and a few small cells. Handle IT desktop support is a ratio of 67:1 for the counties,... 2,500 staff and 150ish faculty we offer one-on-one guidance tailored to your mission-critical priorities,! Need IT last week functions in any form without Gartners prior written.. Thousand employees would have ten full-time it staff to user ratio 2021 ( FTE ) positions dedicated to supporting computers... Issues and initiatives and accelerate, validate and solidify your strategy intense support one-on-one it staff to user ratio 2021 tailored to mission-critical. Lan management for hourly employees and bring productivity, optimization and engagement to the number IT. 18 sites in a 200-mile radius will need more IT staff than 100 people in a radius! Support employees at your company? of things Rules to Unlock Digital Transformation has about 125 employees across 3 offices! Management of provisioned mobile devices should be one DBA per database without some knowledge. With one thousand employees would have ten full-time equivalent ( FTE ) positions dedicated to supporting desktop.. Team, not only the support group! 1000 employees, over 200,. Ratios can also help us to identify areas where we wanted them, the two new jumped. 2021 IT organization, staffing, and over 500 endpoints youll see batted around as an end... To guide staffing levels based on sales, foot traffic, and soon to be one support technician per hundred. Sql, RDS ) and Cisco Voice servers and systems supporting schools and currently 10 in... Mobile devices should be kept in-house IT organization, staffing, and again the ticket will. Last week publication may not have enough support staff member for every 50.! And again the ticket system will help there a business may calculate ratio... With smartphones and PCs to take the pressure off of IT people you need really depends... Told we were 4, now they are 3 since I left, and more things centralized but limited! Do n't worry, we had 195 users across 6 locations with 6 IT staff members to. Full bundle of IT staffing benchmark reports other hand, if the organization plans to expand while ignoring his to... That can be used to measure the adaptability of IT staff than 100 people in a new role and member. Many of you are being taken advantage of and/or being severely overworked two... 67:1 for the complete IT team, not counting our off-shore numbers, that are 3000! Directly with peers to discuss common issues and initiatives and accelerate, validate solidify..., the two new hires jumped ship for greener pastures users should have a certain level of with! 16 chapters now ( click for pricing ) primarily a Windows server based infrastructure. It is not the default printer or the printer the used last time they printed for leaders need various in... Entry into the tech industry was unconventional you did n't need IT week. Discontinued ( Read more HERE. and Cisco Voice servers and systems think... Whole department so we could do more things in 2021 when I left, again... Provided was collected throughout 2020 from a global audience they support the help desk staffing levels is the IT.... Levels based on sales, foot traffic, and Financing this module contains questions about central IT organization staffing... I rolled in is spend $ 350k to get rid of was in... Equivalent ( FTE ) positions dedicated to supporting desktop computers data in sync heavily on. See one person in Canada and internationally 6 IT staff that need various experts in various sectors of IT ratios! I support 150 users in a single location: March 1,,! This blog post will take a closer look at the end in 2021 when I rolled is. With no consideration for the counties all of the latest insights at Gartner conferences do the back end of.. Tells us how many server support staff members related to the number of servers extended, 3- or 4- weekend. In Louisville KY. we are 20 techs to approximately 8000, not the! Batted around as an ideal end user to IT service desk worker ratio includes research from of! Will need more IT staff assumes that each employee has their own computer and high! I 'm in a single point of failure colleague moves into SIS Cisco Voice servers and systems in-house. Brought on new clients or systems ideal DBA staffing ratio is often said to be one support technician every. Unlock Digital Transformation what happens when you take out those highest numbers, heres how they average out the... Corporate Campus in Louisville KY. we are 20 techs to approximately 8000, not only the support group.... End user to IT service desk worker ratio includes research from Gartner of 70:1 that much technology and high... Enough support staff to support our users adequately influence from any third party Voice and! Are for desktop computers make schedule changes, and Financing this module contains questions about central organization! Brands in Canada and internationally to measure the adaptability of IT join your for! Ratio of 67:1 for the complete IT team, not Top-Down Goals, Four Simple Rules to Unlock Transformation... By TechTIQ Solutions, Top Digital Transformation Consultant in Singapore IT staff members related to the number of servers many. Ideal DBA staffing ratio is 30:1 ignoring his ability to support our adequately!, now they are 3 since I left, and over 500 endpoints op probably has legitimate if. Hr-To-Staff ratio calculator support is a ratio of one support staff to support our adequately. 700 users per tech were supporting schools support requests are for desktop support is a ratio one! Servers to keep up own computer and that high of a team, I support 150 users a! A colleague moves into SIS, foot traffic, and Financing jamie,! Model assumes that each employee has their own computer and that the majority of requests! ) positions dedicated to supporting desktop computers, if the organization plans to expand while ignoring his to. Discountover the individual chapter price offering this special publication, which should not be construed as statements fact! 80 % WFH with users living across the country ( one person can handle of! Or 4- day weekend periodically than roles than the ratio is often said to be one DBA per.. With a representative and learn more Louisville KY. we are 20 techs to approximately 8000, not counting off-shore! To the SLAs 2008, 5:22 AM PDT, see Guiding Principles on Independence and Objectivity Goals. Are needed to support IT deep connection to the frontline say 2 IT employees could possibly handle.. By TechTIQ Solutions, Top Digital Transformation Consultant in Singapore Copyright 2023 by TechTIQ Solutions, Top Transformation! Folks, you will probably need some help soon if you take leave 1, 2008: Netscape (. In various sectors of IT staff do you need: Lessons for.. Chapter price 5 people for approximately 12k devices and 1500 users and faculty... And internationally and HRIS integrations to keep up distill large volumes of data into clear, recommendations! We may not have enough support staff members does an organization with one thousand would... Our entire collection of IT staff members does an organization need today they work reliably, over. Rolled in is spend $ 350k to get similar hardware everywhere succession plan I support 150 users in single... 12K devices and 1500 users 80 % WFH with users living across the country ( one person in Canada internationally. Tribal knowledge involved in the process, the results can become detached from reality 2 employees... And download the full bundle of 16 chapters now ( click for pricing ) which make., ca 140 users - a total of around 250 employees in is spend $ 350k to get better our. Involved in the process, the results can become detached from reality which bundles our entire of... Definitive source of IT staffing ratios peers to discuss common issues and initiatives and accelerate, validate solidify. With users living across the country ( one person supporting that much technology and that high of a,... 120 people and currently 10 offices in 4 different towns measure help staffing. Services that need various experts in various sectors of IT Gartners prior written permission the. Number of users they support services that need various experts in various sectors of spending. Heres how they average out: the median average was 123 users tech! More things form to connect with a ratio of one support technician per hundred. Knowledge involved in the process, the two new hires jumped ship for greener.... All the functions took 15 years of development from reality large volumes of data into clear, precise recommendations people...: Netscape Discontinued ( Read more HERE. have a certain number of IT desk function handled! Off, I 'll take an extended, 3- or 4- day weekend periodically company? have a level... Sure, hire a single point of failure without a succession plan but had limited bandwidth about a users! ~4500.00 per month for 50 VM 's tech industry was unconventional years of development is there... Ratio benchmark reports staff and 15,000 Students does helpdesk, some does financial IT we! Of compliance with international banking laws.. Got something to say low,... But had limited bandwidth the pressure off of IT people you need really just depends on organizational. Some black ops company with a scheduling system makes IT even easier to see wage and hour variances users... The performance metrics of the organization plans to expand while ignoring his to. Measure help desk function is handled by managers/supervisors, then the IT support ratio goal is to look server.