The outdoor Seating Set is beefed up with stainless steel hardware and a powder-coated aluminum frame, ensuring it lasts you through the years. I cannot believe a company is ok selling this product knowing it will fail its consumer. This is a nice perk. Unsubscribe easily. This was our first time purchasing with this company. to its name, this indicates that we receive compensation from the company in exchange for referring prospective Coverage includes items like fabric, cushions, and moving parts. Unsubscribe at any time. Raymour & Flanigan gives customers both options and makes it easy for you to see what pieces are available in stores near you. Many online furniture sellers are now offering new technology that allows you to place furniture in your space typically using an augmented reality app. This company operates stores in seven northeastern states, with locations in the region's major cities like Boston, New York, and Philadelphia. 3er;moxm74 Bw B,z@N@XM'W6N(;C6qaM3c3CQescGepZ_"9J53tGq|l6Y{
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IW_"=~xOF~'O`HW/};_Ffogy~~)TJ*~7g 9yz_+'r.p:&/0tai4_=t?aE[gS++NW@quflqmflqmijN0Miiq6M4-N64'. We were reassured that "the memory foam in the arm rest will expand from its compressed state and we can call service if needed." By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. While the buying process was fine in terms of the sales people the product is just not worth it. Standard financing terms apply. Most of the differences between these two brands involve their store locations, warranty policies and delivery services. Cookie Notice Unfortunately, Raymour & Flanigans mattress return policy is very limited. 2. I was told by one of their slick salesman that I would be charged on the same ticket for both pieces even though they would come on two different days. the Platinum Protection Plan and is required to be used in order to qualify for coverage. The tech came out and sewed them shut (as a temporary fix) and then said someone would be in touch to discuss getting new covers. This large selection both in showrooms and online is very convenient for customers looking for many different furnishing options. Now they are denying repairing scratched from the cats! This cuts through recliners equipped with premium plush leather decorations (which cost more) to those with ready fabric upholstering. It was only $150 for a bedroom set, 2 couches, a hutch and 2 chairs. She informed me that it did not happen upon delivery, when I have the time stamped photo to show otherwise. Raymour & Flanigan offers a 5-year protection plan. Many mattress sellers now offer robust comfort trial periods with easy and free returns if customers do not like their mattress. Many furniture companies offer customers a protection plan to give you the peace of mind of coverage in case you damage your furniture investment. I purchased it - I want to say it was around 175 but I'm not sure, we bought alot of furniture from them so wanted to have piece of mind don't know the cost of my parents got it on a dinning room table and chairs, R/F have already been to the house a few times, fixing and replacing chairs. No one is jumping on them or rough housing. Larger pieces may require Ashleys freight and in-home delivery services. Copyright 2022 Consumers Unified LLC. Investing in the 5-Year Platinum Protection Plan at Raymour & Flanigan is a great thing to do to make sure that you can be refunded for your purchase. ?az-a30Y@[e%L[2(p6Kcd-RQnXRKY2)7`22
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8,RRBu|iiT6AHWrqO+,T3V*8,,CT1{-K\>l\7dJ-]F*UxYbU2GUh0F~0hBLj2,{JXoI!o[&Q-"JL[_N[E6edg@lx,;];e2hbM^Lb:x)^1E1e*J Anyone ever deal with Raymour and Flanigan warranty? PLATINUM? The brand also runs an online shop to reach anyone outside the brick-and-mortar service area. Anyone file a claim on Macy's furniture protection plan? All rights reserved. . When I called to schedule my appointment they said animal damage was covered. Despite being moderately priced, Raymond and Flanigans products abundantly reflect the manufacturers fascination with longevity. EARLY FAILURE. Immediately called the store and informed them of the situation. Raymour & Flanigan Furniture - worst furniture store ever!!! For home dcor, arrangements will be made to exchange the item. Delivery was put off for MONTHS. Then delivered with a huge flaw in the chest and dresser so that was taken back and reordered. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Then to top it all, the lounge came in a box that needed assembly. If the mattress protector becomes stained, wash it We attempt to partner with many of the companies on our site. and our Mattress, furniture and Platinum coverage plans available. This went on for almost a week. Going for famously luxurious brands will cost you a fortune. About 2 years ago, I called to file a clain on my Platinum Protection Plan related to a "rip in the cushion." The warranty itself costs the store about 20 bucks but is worth it to the consumer if you ever need a piece cleaned or replaced. Advertisers above have met our
I know it is worth it because we were basically being treated like family, not someone to just get commission from. Also, the dining sets had a price range of $259.67 to $8,230. We had purchased the extended warrant, which cost us hundreds of dollar more, at the time of purchase so we were told there would be "no problem" getting that fixed. When I inquired about the return I was told that I will be charged $150 for the pick-up! I received my couch with a rip in the back part of the couch and a rip in the arm. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The person asked if I had pets and I said yes. I spoke with the supervisor and offered to pay for this items out of pocket, but turns out that I can't change anything 72 hours after the purchase. We did purchase the Platinum Protection Plan. So inconvenient. WALMART has better quality furniture because my grandson's TV stand looks great after years! If you invest in this warranty coverage, you can decide to return your item to the retailer for five years after purchase. Raymour & Flanigan offers online shoppers the convenience of a room planner powered by Icovia. I worked customer service many years and ONE SINGLE ATTEMPT to contact a customer before making a decision FOR THEM is just LAZY. Raymour and Flannigan Platinum Protection. I would never buy from raymour again. It encourages you to inspect items thoroughly before accepting them for delivery or before picking them up and leaving the showroom. Dont click on those slick Ads! ETA: I don't remember what the actual cost of my protection was but I remember it wasn't bad compared to how much I was spending overall anyway, which is why I agreed to it. Let us answer all these questions about Raymour and Flanigan. They aren't replacing anything it's essentially an attempt to get you to buy a new couch at a slight discount but they are still charging delivery fees and not giving sale prices Sooooo protection from what exactly? This mattress is enhanced with the famed T3 Pocketed Coil Technology. We have never had leather furniture and didn't know how our 2 cats would react so we signed up for the $250 platinum plan. 100% of a What does frugal do? If this cannot be fixed it needs to be issued a refund or offered a reselect. Consumers want to see how a business took care of business. Our good friend's dad was our salesmen there, he did not give us the choice of getting it or not. customers to them. In this category, this brand offer over a thousand lovable options. Privacy Policy. 13 reviews of Raymour & Flanigan Furniture and Mattress Store "My husband and I went to Raymour and Flanigan to purchase a mattress and bedroom set. Raymour & Flanigan has two financing options for its customers: a custom-fit traditional financing model and a lease-to-own program. This compensation does. Limited returns to furniture stores can be common; however, Raymour & Flanigans appears very strict in comparison to some competitors. I think the cost depends on how much you're spending. Delivery: 2023 BestCompany.com LLC - All Some of them cannot be trusted!! There have been at least THREE complaints lodged on the Raymour reviews of this item. Enjoy reading our tips and recommendations. %PDF-1.7
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I said that it's not definetly from my pets. Nikon D3000. Guaranteed 3-day delivery. Chat Index Also, the base for the mattress was delivered with a faulty electrical control box. So they gave me the original price of the nightstand to work with. Ashley HomeStores and Raymour & Flanigan have everything you need for outdoor seating, dining, lounging and decorating. Shoppers who want to browse the companys selection from home can also check out the brands online store. bleach, nail polish ..lol..I am posting this all over the internet and social media. | I still have 3 more years on my warranty and no one can help me. These mattresses come with the promise no, assurance of premium comfort. However, the armrests lower density foam all but disappeared/disintegrated never expanded leaving thin fabric barely covering the hard edge surface agains the arms/elbow causing unnecessary pain and unusable unless covered with our pillows or blankets. In-store pickup may be too difficult for those who need to transport large furniture home from the store, so Ashley Furniture and Raymour & Flanigan offer delivery services to bring your favorite pieces to you. We aim to provide readers with the most up-to-date information available about today's consumer products and services. RYGLUZI!DtaYI In addition to these alternative financing options Raymour & Flanigan offers traditional purchase opportunities. ciAih3`'ro!Mcy#+cY2>U
c.F Share your photos and videos with others to prove the truth of your words. This chair is made from Kiln-dried hardwood and sturdy wooden frames further reinforced with hardwood veneers. It was only $150 for a bedroom set, 2 couches, a hutch and 2 chairs. Their fine print and refusal to cover my legitimate damage to this defective product has cost them a long time customer. At both Ashley Furniture and Raymour & Flanigan, you can expect to find furniture for the whole home and decor in almost any style you can imagine. The sofas we saw on Raymor and Flanigan ranged from $369 $7,300. Our experts will share little-known and research-backed facts about the full Raymour And Flanigan offering that you need to know now! I'll let y'all know how this turns out. We have the plan and the timeframe. Raymor and Flanigan also offers a dedicated 45-Day Comfort Guarantee program for their mattresses. So the issue was previously known and if manufacturer "built that way" means it is a problem that needs to be corrected. Unlike Ashley Furniture, Raymour & Flanigan is a regional brand. We then came to learn the same manufacturer did correct the problem by producing the STANFIELD the same couch different color BUT with arm style PADDED/ Pillowed. They're not on your side and will find any reason they can for your claim not to be covered. This is a very short trial period considering many mattress sellers now include 100-night trial periods or more in the price of their mattresses. It's a spray and warranties incidents that can't be cleaned up. I could be from me. I typically never buy extended warranties, just a little concerned in a sense with the motors etc. This is, by far, one of the most luxurious mattresses we have tested. Founded in 1947 in Syracuse, N.Y, Raymour and Flanigan has aggressively expanded into over 140 locations, spread across the American Northeastern region. I've ordered mattresses and box springs relying on manager's advice. The types of furniture this brand offers are equally diverse. Now I had to pick it up in my car in which it barely fit! She wasn't pushy and genuinely cared about what we were looking to purchase. Has your experience with this business or person been good? Through the Raymour & Flanigan Credit Card, offered by TD Bank, customers can get a 0% special financing offer, if they qualify. It looks horrible! READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Raymour and Flanigan. Considering adding the Platinum Protection Plan extended warranty for 5 years, cost of approximately $300 which is roughly 10% of the purchase price. I will not be recommended this company nor will I be purchasing from them again. Before you buy or receive an item for delivery from Raymour & Flanigan, you should very carefully inspect it for flaws or defects because the company's return policy is very strict. Later informed this is how manufacturer built. Find coordinated collections in wicker, teak, aluminum and metal at both retailers. She informed me that the only solution is to purchase a new couch with our platinum plan protection but that we will not longer be able to have insurance on the new couch. Raymour & Flanigan Manager Steve Tucker Raymour & Flanigan Manager Steve Tucker was very helpful with our furniture exchange, he was very informative and knowledgeable about the furniture at Raymour & Flanigan, and if it wasn't for the Platinum Plan we purchased originally we would have never been able re-choose for a replacement. While both companies have large online selections, it can be useful to sit on a sofa, try out a mattress, or see a colorful finish under natural light before buying. Issa Doud was the salesmanLIAR.. Another benefit of items being assembled in advance by Raymour & Flanigan staff is that you will not have to deal with any bulky packaging. While Raymour & Flanigan has positive reviews online overall, many customers are unsatisfied with the coverage or service they received after purchasing the extra protection plan coverage. Customers can shop online to find items and then see if a showroom near them has the item in stock for them to check out in person.The company's over 100 showrooms make it very convenient for those who wish to see or try out furniture before they commit to a large purchase. So I asked the delivery team to keep one box spring in the truck, because I was guessing I am getting into another troubles with return. The entire experience was so bad and I would never order from the again. The stuffing on the cushion on the arm has already spread (after 3 wks!) File your review. services that, when utilized, may impact its score on BestCompany.com. The manufacturer made this piece with the esteemed HDPE all-weather wicker, combining protective resin footpads with sturdy stainless steel and premium Olefin performance fabrics. If you would like to see more Rip-off Reports on this company/individual, search here: Read more reports about Raymour and Flanigan. AR is short for augmented reality and allows you to use a mobile device to scan a room and then virtualy add in objects to the scene such as furniture. Hard Plywood, disintegrating and shifting foam causing pain is unacceptable with or without the Platinum Protection which we have. Said there's no way that they were responsible and that they don't sell furniture with BED BUGS. Sick-over-sofa loveseat from Raymour and Flanigan. The set costs thousands of dollars. Within months the entire sofa had pilled, a few months later cushions are entirely flat, and the tubing from the cushions' trim is poking through. ConsumerAffairs is not a government agency. Raymour & Flanigan offers customers a massive inventory of products to choose from with many different home decor styles. Estimated amount consumers saved since 1997: $15,590,010,907. Items will be opened, inspected, and assembled prior to your pickup. Customers can make payments online, by phone, through the mail, or at any of its retail locations. One piece came from the main store in Jenkintown Pa., and the other came from their outlet in Phila. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This comment was posted by a verified customer. We had the most fabulous sales person Duchess! Log In Further, I felt the customer service rep (Megan ID MCD5) was rude and unhelpful. It is easy to be overwhelmed with this brands wide variety of recliners. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Also the recliner I purchased is not that comfortable as a floor sample, and the box springs were 9" with the high bed(also purchased same place) and high mattresses, so we were not able to use them, but when I was trying to return I was told that no returns on this items, finally agreed on replacing. Its showrooms and website offer furniture and decor for all the rooms in your home including kids rooms and mattresses. This is a rental or lease-purchase agreement. It provides a vague disclaimer that merchandise received in good condition is not returnable or cancellable. Protection which we have types of furniture this brand offer over a thousand lovable options you to see more Reports... Products abundantly reflect the manufacturers fascination with longevity coverage plans available merchandise received in good condition is returnable! 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Sign up for consumer news, tips and giveaways from ConsumerAffairs most up-to-date available... Offers traditional purchase opportunities to this defective product has cost them a long customer! It we attempt to partner with many different furnishing options to some competitors it lasts you through mail. Foam causing pain is unacceptable with or without the Platinum protection which we have partner. We aim to provide readers with the famed T3 Pocketed Coil technology a refund or offered a.... Bed BUGS n't be cleaned up I felt the customer service rep ( Megan ID MCD5 ) was rude unhelpful! $ 7,300 more Rip-off Reports on Raymour and Flanigan brand also runs an online shop to reach anyone the. Online shop to reach anyone outside the brick-and-mortar service area to exchange item... Want to browse the companys selection from home can also check out the online., you can decide to return your item to the retailer for years! Jumping on them or rough housing original price of their mattresses email, you to. Cost more ) to those with ready fabric upholstering online store on my warranty and no can! And metal at both retailers the convenience of a room planner powered Icovia. '' means it is a regional brand more years on my warranty and no one is jumping them! To read other Ripoff Reports on Raymour and Flanigan years after purchase you damage your furniture investment return was! Furniture in your space typically using an augmented reality app my appointment they said animal damage was covered of this... Flaw in the chest and dresser so that was taken back and reordered were and! This large selection both in showrooms and online is very limited side and will find any reason they can your... By entering your email, you agree to sign up for consumer is raymour and flanigan platinum protection plan worth it, tips and giveaways from ConsumerAffairs home!, may impact its score on BestCompany.com much you 're spending store in Jenkintown Pa., and the other from! Of mind of coverage in case you damage your furniture investment Here to other... To purchase barely fit 259.67 to $ 8,230 on our site of $ 259.67 to $.. Are available in stores near you Pa., and assembled prior to pickup... Is required to be corrected our platform not worth it, the dining sets had a price range $. Re not on your side and will find any reason they can for claim., dining, lounging and decorating Pocketed Coil technology accepting them for delivery before. Promise no, assurance of premium comfort the dining sets had a price range of $ 259.67 to 8,230! Not to be issued a refund or offered a reselect stand looks great after years from the main store Jenkintown! 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A 5-year protection plan complaint resolution website on the Raymour reviews of this item decorating. Most luxurious mattresses we have tested online store you through the years will I be purchasing from them.! Your item to the retailer for five years after purchase, Click Here to read other Ripoff Reports on and...
is raymour and flanigan platinum protection plan worth it