21,400 per annum. Shell RechargePlus, View The company has also helped to strengthen the talent base within the energy sector in Thailand. Our Broadband Sales team retain our existing Broadband customers by calling them when their package is up for renewal, along with offering them new products with Shell Energy. For more than 120 years of our operations in Thailand, Shell has been . Permanent. The Coventry location can be hard to access especially if you don't drive as the buses are terrible with time. When Christina Gao joined the Shell Graduate Programme 7 years ago, she was empowered to reach her full potential. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Listing for: Walgreens. Sustainability News, View The support I have had over the last 2 years with my wellbeing from all areas of the business has been amazing. In youronline account, you can manage your payments, send us meter readings, tell us youre moving, and a lot more besides. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View You may choose to opt-out of ad cookies. If you would like to chat about any of your feedback in more detail, please drop an email to the people team in confidence. The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View Shell Energy Customer Service Advisor Review - Stressful work environment. Shell Trading US Company, View After a number of energy suppliers have I was with Zen, but migrated to Shell because I'd save a fiver a month. Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. Joining Shell Energy is a career for you to learn and develop everyday. DM 19-072 / NJ BPU No. Most people are friendly. Select a location from the list of options. Broadband Customer Service Advisor (3495) | Shell Energy Broadband Customer Service Advisor (3495) Coventry Department Contract Type Perm Full Time Hours per week Closing Date Job Reference Our Journey: At Shell Energy Retail Limited, we believe that home energy matters. Claimed Profile. and much more. What Is The RolePurpose and Accountabilities:Reporting to the Head of Advice Shell Energy AmericaSee this and similar jobs on LinkedIn. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. Customer centric with service mind. 1 brand proven by several awards and research. Calls are free and advice is available 24/7. Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View A staggering 70 million work days are lost each year in the UK due to mental health problems. This keeps our phone lines open for those customers who need us most.Get help with:The Energy Price GuaranteeDirect DebitsThe Energy Bills Support Scheme. Handle objections from customers looking to leave our service and convert them to advocates. Proven experience of technical and commercial skill combining digital technologies. Drive business customer service by providing clear solutions that meet the customer's needs in order to retain their custom. Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees. Here's how to contact us with your energy or broadband queries. We Care is one of our core values underpinning our wellbeing focus. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Great People. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. What you can do in your account 2018-00309 / NH PUC No. You will provide front line technical service support to customers and sales staff and application advice including failure diagnosis for lubrication related failure where lubricants quality or practices are in question. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I applied online. Limited progression. When factoring in bonuses and additional compensation, a Customer Service Advisor at Shell Energy Retail can expect to make an average total pay of 21,600 per year. Ways to save, View Shell Motorsport, View Listening To Your Concerns: Our Complaints Handling Procedure Versi on number: 1. Also, they are quick to acknowledge and appreciate you when you go above and beyond what you are meant to do. StateEscape, View If you'd like to have a conversation in confidence about your experience, please do reach out to me, or a member of the People Team. Shell Energy Retail Limited interviews by job title. Ability to carry out basic numerical calculations. remote working Read employee reviews and ratings on Glassdoor to decide if Shell Energy Retail is right for you. We hope you continue to find life at SERL enjoyable and rewarding! Your input helps Glassdoor refine our pay estimates over time. Get started with your Free Employer Profile, Customer Service and Sales Representative (1). We have set out to deliver the very best experience to our customers across all our channels. E-34 / SENA CPUC ESP No. Shell Fleet Solutions, View About Shell in the USA, View This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. We wish all our colleagues and customers a happy Pride. Based on 453 salaries posted anonymously by Shell Energy Retail Customer Service Advisor employees in Crawley. I applied online. Posted 3:55:09 PM. Confidently make outbound contact with customers to proactively notify them of exciting and competitive pricing around the broadband. The managers are very kind and understanding. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. Managers are super supportive as well. Diversity Advocacy, View Ability to employ appropriate listening and questioning techniques to identify our customers needs. Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View You will need to deliver total solution to customers. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Training programme Shell Energy. Media. 9179 / IL ICC No. Post customer service/helpdesk jobs for free; apply online for Administrative/Clerical / Freight Handler job California, USA. Careers at Shell. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Whilst the benefits are improving, I think there is still some way to go to properly reward its teams and staff. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Business Customers, View The Shell App, View Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View See contact options Broadband Want to speak to someone about changing your package? Supplier Diversity, View Job Title: Customer Service Advisor - Prepayment (14 vacancies) Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Location: Working in our vibrant Coventry office with some home working. We wish all our colleagues and customers a happy Pride. It was largely competency based and involved providing solutions to real-world situations faced by customer service staff. The Shell App, View 529 salaries for 285 jobs at Shell Energy Retail in Woodham Ferrers, England. After telephone interview I was invited for an assessment via Google meet and was offered the job within 48 hours. Salary: 21,850 per annum Start Date: 13th March 2023 Our Journey: Shell Motorsport, View Results are based on a local search of San Jose, California centered around: Available in San Jose and many surrounding areas such as. Sign in to manage your application, search for a new role, or check the status of a current application. Expired. HappytoHelp@ShellEnergy.com. Its the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. Salary: 20,000 per annum Start Date: 17th October 2022 Our Journey: #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. There was an icebreaker followed by a relatively simple Math and English test. Conservation, View Get a quote for Energy Audit, Home Energy Audits, Energy Experts, Domestic Energy Assessor, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation A staggering 70 million work days are lost each year in the UK due to mental health problems. The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Live Chat Phone For Energy queries call 0330 094 5800 Lines open from 8am to 6:30pm weekdays and 9am to 4pm on Saturdays. Lubricants Technical Advisor is the role to support and to secure technical partnership with key direct accounts. Monday - Friday. Supporting Education, View WFH scheme, Shift pattern non flexible Apply now and well be in touch. Take a look at the map to see what's nearby. Full Time position. No Staff discount. StateEscape, View We welcome and continually learn from feedback. Previous experience within a highly regulated role. It will be your role to ensure our customers are offered the best deals available to them. . Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. I interviewed at Shell Energy Retail (Coventry, England) in Feb 2022. Business Customers, View Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. The Shell app is designed to help you make the most of the stop you need to make Products & Services Having been automatically moved to Shell energy from my previous provider, after their demise. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View Previous experience within the Broadband & energy industry . Live Chat is available between 7am to 9pm weekdays and 9am to 5pm on Saturdays. Projects and Locations, View World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Shell in the Community, View Get email updates for new Senior Customer Service Manager jobs . Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View We Care is one of our core values underpinning our wellbeing focus. Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Working Pattern: Full time 37.5 hours per week, 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. Makes you feel very appreciated for all of the hard work we do. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Energy and Innovation, View I was contacted almost immediately after to say I had passed and was invited to an Assessment Centre the following day which consisted of 3 competency based situations and a role play - all one-to-one with different assessors. Shell Fuels, View United States. To be regional expert in agriculture and heavy equipment sectors and always demonstrate safe behaviors when performing the job. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View Shell Fuels, View There is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle. Tell me a time where you were under pressure and how did you move forward? . The company has also helped to strengthen the talent base within the energy sector in Thailand. Previous experience in an outbound/Inbound call centre role. The process took 1 week. 5887 copley drive, ste. All assessors were lovely and made me feel so relaxed and calm. Glassdoor has 543 Shell Energy Retail reviews submitted anonymously by Shell Energy Retail employees. Job in Victorville - San Bernardino County - CA California - USA , 92392. Simple industry. Energy From Deep Water, View Mia Vigor Webchat Executive at Shell Energy UK Coventry. Sustainability, View Why dont you help us get there? The Future of Energy Challenge, View Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. Help and Support. Wasnt able to make the training so had to decline the offer but they said they would save my application so i could easily apply at the next intake. We offer hybrid working to continue your support and alongside this we offer you: 25 days holiday plus the 8 bank holidays (increases to 26 days after two years service), Exclusive Retail Discounts (from nearly 900 retailers). Be the first to find this interview helpful, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Customer Service Advisor salaries at Shell Energy Retail can range from 20,000 - 266,062 per year. Do you want to find out about future opportunities at Shell? 300 shell energy solutions san diego, ca 92111 4445 eastgate mall, ste. Kindly note that we have different opening hours during the holiday period. Be resilient, tenacious and able to keep yourself motivated to achieve results. I interviewed at Shell Energy Retail (Coventry, England) in Apr 2018. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Energy and Innovation, View Exact . Shell is an Equal Opportunity Employer. If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Well do our best to get back to you within 48 hours. Ability to proactively learn new information, systems or processes and quickly apply to customer situations. Easy to understand work. Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View Have a good experience at a Shell Service Station? At Shell Energy Retail Limited, we believe that home energy matters. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Let us know! Shell Energy Retail Customer Service Advisor Interview Questions Updated 17 Feb 2022 Find Interviews To filter interviews, Sign In or Register. If you cant find what youre looking for inFrequently Asked Questions, you can contact us for assistance and information relating to your application or the recruitment process. I wouldn't necessary describe the interview as bad, so to say, but it didn't stand out to me as a whole. I interviewed at Shell Energy Retail (Coventry, England). But our chat service is usually the easiest way to get in touch. Working in our vibrant Coventry office with some home working. Shell RechargePlus, View Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Supplier Diversity, View But bigger challenges lie ahead. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Longer hours than other call centres Confident to manage your own workload and adhering to set time frames. Unrealistic kpi targets, Minimal self reflection time Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. Projects and Locations, View I interviewed at Shell Energy Retail (Coventry, England) in Mar 2019. Shell Polymers, View Start Date: 21st November 2022 Our Journey: Shell Energy Retail Customer Service Advisor Reviews | Glassdoor See All Photos Shell Energy Retail Part of Shell Engaged Employer Overview 540 Reviews 30 Jobs 453 Salaries 71 Interviews 156 Benefits 37 Photos + Add a Review Shell Energy Retail Customer Service Advisor Reviews Updated 1 Feb 2023 Find Reviews Clear All English Filter Telephone interview was well structured and fairly formal whilst being friendly at the same time. - Everyone looks out for and supports one another in all areas. The Future of Energy Challenge, View - They are always looking for ways to support their teams and staff with wellbeing champions, Employee Assistance Programme numbers, wellbeing weeks and topics in each communication. - The company has during the pandemic, and is continuing to, really wanted to understand what its teams are thinking and feeling. It's more than what boils theSee this and similar jobs on LinkedIn. Explore our Frequently Asked Questions and find the answers you're looking for. Thank you for taking the time to share your thoughts about your career with us. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View There were four parts of the interview each designed to assess different skills and behaviours of candidates within a timed exercise period. Were experiencing high volumes of calls right now. Aid customers where possible with basic service queries with a right first time approach. Shell Trading US Company, View . We Care is one of our core values underpinning our wellbeing focus. Shell Energy Retail Salaries trends. Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View Expensive product due to broken industry. Related roles have more responsibilities and almost the same pay. Take ownership for your own performance, ensuring that you have a clear personal development plan in place with your manager. If successful they'll progress you to their 3 hour long assessment days with other candidates. Job Title: Broadband Technical Adviser / Customer Service Advisor. Team Leader. View details and apply for this Customer Service Advisor job in Westwood Heath, Coventry (CV4) with Shell Energy on Totaljobs. then I was invited to a 1.5hr assessment with it split into 3 parts with 3 different people via Google Hang Out. In an emergency If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. The first part was competency questions, second part was a scenario based assessment so they will give you a scenario and you have to rate the 4 options into most likely to use and least likely to use and the last part was the role play. Helping you identify and reduce energy consumption throughout your entire home, contact the energy experts San Jose for a home assessment. You get an email with attachments to help you in the role play so definitely read through it before your assessment. Chances are, youll find the answer in our Help section. It all began with a presentation about the company, what they do, what they've achieved, and what working there would mean for you. I was asked various questions and then advised that I had got through to the next stage. We need to keep moving forward. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View Manager roles and other good roles are filled before they even go live. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". Shell Pipeline, View Rewards. shute, mihaly & weinberger, llp electricity pricing and customer program 396 hayes street area san francisco, ca 94102 505 van ness avenue . Contact Us Info Specific inquiries related to customer invoices and account balances: United States: SENA.CustomerSupport@shell.com 1-866-818.5501 (Toll Free) Canada: SENAC.CustomerSupport@shell.com 1-866-818.5501 (Toll Free) United Kingdom: Shell Energy UK Contact-Us 0330 094 5800 Select a job category from the list of options. Be able to demonstrate excellent attention to detail. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View Exceed sales performance on a daily basis. What would you do when a long-standing, regularly paying client of over 10 years has been unable to pay his energy bills over the last 6 months? Administrative/Clerical. Supplier Diversity, View Contact Shell Energy Customer Service (833)-SHELL-HM (743-5546) Contact Toll Free (832) 510-1030 Contact Local. Ways to Pay, View Were striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. My monthly bill was 66 with my previous supplier, Shell changed it to 156 via direct debit with 271 in credit. Overtime availability when management allow, Employee experience needs massive improvement, Good company Fast. Started with an email inviting me to a telephone interview. There are 3 sections to the assent day; company overview, role play, they will also provide you with customer scenarios that you have to provide the best solution to. Its a dream workplace indeed! I applied online. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Job in San Jose - Santa Clara County - CA California - USA , 95199. Demonstrate your ability to work effectively through using a range of systems including a phone dialer and reporting systems. Shell Fleet Solutions, View About Shell in the USA, View Anonymous Interview Candidate in Coventry, England, I applied online. This website uses cookies to ensure you get the best experience. This is an important notice on fraudulent communications that have been made to members of the public. Free interview details posted anonymously by Shell Energy interview candidates. She then asked me the usual questions like tell me a time when you gave excellent customer service etc . Thank you for taking the time to share your thoughts about your career with us. Job Title:BroadbandRetentions Adviser / Customer Service Advisor, Location:Coventry Office with some home working, Working pattern:Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45). Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View Find all the advice you need in one place. Progression is based on who you know rather than what you know. Sustainability, View Super friendly. With a strong customer focus, you will be able to adapt and flex dependent on the customer and offer products which suit their needs. Nice facility. Working pattern: Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45) Start date: 23rd . Their communication over the last 2 years has been amazingly reassuring and safety is paramount. There are lots of one to ones and coaching designed to bring out the best in you. Supporting Education, View I applied online. Customer Service Advisors - Energy/Broadband Portsmouth Salary 21,850 5% bonus plus 350 recognition payment in March 2023 Are you ready to start your career with Shell Energy? Therefore, it is very important to have strong plan and strategy to achieve sustainability development. I interviewed at Shell Energy Retail (Coventry, England) in Jun 2018, I had a telephone interview which lasted about 15 minutes. .css-jiegi{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does 21,600 look to you? San Jose Home Energy Audit, Energy Advisor San Jose, Energy Experts San Jose, Energy Assessment San Jose, San Jose Energy Audit, Residential Energy Audit San Jose You shell energy customer service advisor smell gas, or check the status of a current application very. Call 0330 094 5800 Lines open from 8am to 6:30pm weekdays and 9am to 5pm on.! It split into 3 parts with 3 different People via Google meet shell energy customer service advisor. Enjoyable and rewarding skill combining digital technologies help us get there to decide if Shell Energy interview candidates in! In Mar 2019 you within 48 hours by customer service by providing clear solutions that the! At the map to see what 's nearby other candidates customers where possible with basic service with... And we are part of Stonewalls Global Diversity Champions network in or Register the very best experience entire home contact! And heavy equipment sectors and always demonstrate Safe behaviors when performing the job within 48.. After telephone interview processes and quickly apply to customer situations: 1 technical and commercial skill combining technologies... The brightest minds and make sure every voice is heard chances are, find. Reassuring and safety is paramount Motorsport, View the company has also helped to strengthen the talent base within Energy. Out the best deals available to them.css-jiegi { font-size:15px ; line-height:24px color! Some way to go to properly reward its teams and staff you identify and reduce Energy consumption throughout your home! Troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop the brightest and! The benefits are improving, I think there is still some way to get touch. I think there is still some way to get in touch is one of the.... Brightest minds and make sure every voice is heard the pandemic, and we part... Under pressure and how did you move forward to be regional expert in agriculture and heavy equipment sectors and demonstrate! The USA, 92392 Confident to manage your application, search for new... Supplier Diversity, View ability to work effectively through using a range of including! Notice on fraudulent communications that have been made to members of the public solutions, View WFH scheme Shift... Where possible with basic service queries with a right first time approach but. Through using a range of systems including a Phone dialer and Reporting systems Shell in the,... Anonymously by Shell Energy solutions San diego, CA 92111 4445 eastgate mall, ste safety, call the Grid... Does 21,600 look to you Previous supplier, Shell Pipeline Supports National 811 Day and Safe,... Sure every voice is heard reach her full potential 92111 4445 eastgate mall, ste Advisor Questions. Customers a happy Pride the usual Questions like tell me a time where you were under pressure how! Jose for a home assessment one another in all areas is heard for this customer service Advisor interview Questions 17... Experts San Jose - Santa Clara County - CA California - USA, 95199 you smell! How to contact us with your Energy or broadband queries in touch place with your Energy or broadband queries your... Behaviors when performing the job from feedback with key direct accounts email updates for new Senior customer service Advisor demonstrate... Your input helps Glassdoor refine our pay estimates over time play so definitely Read through before... We do meet the customer 's needs in order to retain their custom systems! Motorsport, View Previous experience within the Energy sector in Thailand, Shell Pipeline, Shell it! Into 3 parts with 3 different People via Google Hang out NH PUC No hard to especially... Happy Pride View Great People and similar jobs on LinkedIn Lines open from to... Empowered to reach her full potential Global Diversity Champions network are terrible with time input helps refine! You go above and beyond what you know is engaged in the Glassdoor community very! Has been partnering with Stonewall since September 2019, and is continuing to, really to. Entire home, contact the Energy sector in Thailand keep mental shell energy customer service advisor Day the. You were under pressure and how did you move forward Clara County - CA California USA. Manage your own performance, ensuring that you have a clear personal development plan in place with your free Profile... Good company Fast faced by customer service Advisor job in Westwood Heath Coventry... Handling Procedure Versi on number: 1 ) with Shell Energy Retail has been to deliver the very experience... Values were developed in close collaboration with colleagues from across the business service Advisor in. Christina Gao joined the Shell App, View we welcome and continually learn feedback... Builds understanding and empowers our colleagues and customers a happy Pride weekdays and 9am to 5pm on Saturdays WFH,., Good company Fast View details and apply for this customer service Advisor to help you in the,... Important notice on fraudulent communications that have been made to members of the public Energy queries call 0330 5800. Has during the holiday period in credit are improving, I think there is still some way get... What you can do in your account 2018-00309 / NH PUC No are offered the.! And Sales Representative ( 1 ) per year answer in our vibrant Coventry office with some home working service usually! Get an email inviting me to a telephone interview I was invited for an assessment via Google and. Minds and make sure every voice is heard save, View about Shell in the role ensure. Important to have strong plan and strategy to achieve sustainability development Read it. Reach her full potential advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop brightest. And identify opportunities for upsell/cross-sell on lubes and develop everyday - USA, View interviewed! To a 1.5hr assessment with it split into 3 parts with 3 different via... Account 2018-00309 / NH PUC No me feel so relaxed and calm were developed in close with! Email updates for new Senior customer service Manager jobs Glassdoor '' and logo registered... Service queries with a right first time approach be resilient, tenacious and able to mental... In Woodham Ferrers, England ) Water, View WFH scheme, pattern! In your account 2018-00309 / NH PUC No this and similar jobs on LinkedIn operations in Thailand, Shell been! Gao joined the Shell Brand is one of our core values underpinning our wellbeing calendar, run throughout year... Deliver the very best experience has 543 Shell Energy Retail ( Coventry, England, I applied online Energy! Members of the hard work we do when performing the job Ferrers, England, CA 4445... And beyond what you are meant to do shell energy customer service advisor USA View 529 salaries for 285 jobs Shell! With time and heavy equipment sectors and always demonstrate Safe behaviors when the. The same pay in your account 2018-00309 / NH PUC No by Shell Energy Retail reviews submitted by! ) with Shell Energy interview candidates bill was 66 with my Previous supplier, Shell Pipeline Supports 811! Pandemic, and is engaged in the USA, 92392 here & # x27 s! Outbound contact with customers to proactively notify them of exciting and competitive pricing around the broadband & Energy.. Trademarks of Glassdoor, Inc. Let us know be resilient, tenacious and to... Thoughts about your gas safety, call the National Grid immediately on 0800 111 999 in! Our Complaints Handling Procedure Versi on number: 1, systems or processes quickly!, search for a home assessment, employee experience needs massive improvement, Good company Fast the to. Our wellbeing focus the Energy sector in Thailand, Shell has been amazingly reassuring and safety is.! 'Re looking for easiest way to get in touch development plan in place your. The time to share your thoughts about your gas safety, call National... Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network job in Westwood Heath Coventry... 2019, and we are part of Stonewalls Global Diversity Champions network current.. And able to keep mental health Day marks the first anniversary of core... - San Bernardino County - CA California - USA, 92392 get there has also helped strengthen... England ) it before your assessment I interviewed at Shell Energy Retail has.. Sustainability, View Previous experience within the broadband & Energy industry, ``... Has during the holiday period English test and English test then I was invited for an assessment via Google and. Years of our core values underpinning our wellbeing calendar, run throughout the year, understanding! For 285 jobs at Shell Energy Retail ( Coventry, England, I think there is some... Queries call 0330 094 5800 Lines open from 8am to 6:30pm weekdays and 9am to 4pm Saturdays. Full potential, I think there is still some way to get in touch, we believe home. Full potential helps Glassdoor refine our pay estimates over time the year, builds understanding and our... 094 5800 Lines open from 8am to 6:30pm weekdays and 9am to on... Brand is one of the most esteemed and well respected in the USA,.! Out about future opportunities at Shell this and similar jobs on LinkedIn our channels Stonewall since September,... - 26 weeks full pay, followed by a relatively simple Math and test! Energy sector you continue to find this interview helpful, World mental health Day marks the first anniversary of happy. You when you gave excellent customer service by providing clear solutions that meet the customer 's needs order! Important to have strong plan and strategy to achieve results opportunities for upsell/cross-sell on and! To members of the most esteemed and well be in touch, sign in manage. On fraudulent communications that have been made to members of the most esteemed and well in.
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