My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. The equipment finally arrived 8 days after the pool was filled. The company specializes in luxury pools and custom-designed pools. Its been the worst experience that I have ever had with a company. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. The suit is over trade name and service mark infringement, along with unfair competition. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. Work hard when they need to get a job done! Well get to know your dreams, design style, budget and how youd like to use your new space. I have sent emails text messages and phone calls. He represented the couple in that case; he's also helping the Corcorans. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. I thought, are you kidding me?" Additions & Remodeling; . For Your own sanity go with another company. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. Cameron was a great asset to us! *** and **** dismissed this and did not get the drain field inspected for damge. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. Don't use this company to build your pool! What could we have done or do in the future to improve or change your perception? Request a FREE quote HERE or call us at (855) 212-2210. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. Each franchise is independently owned and operated. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. Please read the other reviewsyou will see a distinct pattern of the very same thing. "They kept saying that my review was harming their business, and that's not true," said Kasey. Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. 10/05/2021 Premier still has not called Jandy. We've transformed simple backyards, into private paradises. Design Your Pool REQUEST A FREE QUOTE About Premier Since 1999, Pearland Pools has been making dreams come true. Note that complaint text that is displayed might not represent all complaints filed with BBB. Enjoy reading our tips and recommendations. Submitting a response indicates a willingness to work with customers to make things right. Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." On 13th August 2021 my pool was plastered and filled with water. Thanks Aric!!! Thats our commitment to you. In between the hiring phases I was to have communication with their superintendent. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. Unsubscribe easily. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. This field is for validation purposes and should be left unchanged. Just finish! It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? Fast and easy online application. If weve made a mistake, wed like to be the first to know so that we can make it right. Copyright 2022 Consumers Unified LLC. How do I know I can trust these reviews about Premier Pools and Spas? We are the largest inground pool builder in the United States with over 100+ locations nationwide. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. Then the excitement begins! Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. You will then be forced to manage all the different subs they send to your home. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. We were beyond excited, especially when they showed up 2 days in a row!! I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. The first time he was nice, but then the issues started. They keep saying that's normal.ummm..don't think it is. Consumer complaints What exactly is a shipping container pool? Grout lines not matched up & thicker in some places than others. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. They meet every Tuesday morning to go over all projects. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. Congress passed the Act after businesses across the country sued customers over negative reviews. Like how do you leave a partially newly built pool in this condition? When can I expect them to be done? Any questions we had he was able to answer, or get us in contact with someone who could better explain. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. They did not come back to clean up any mess they had left. They say there were issues with permits not being filed and workers not showing up. As this customer has been told time and time again, given repair dates of what he wants done. Pool plans were completed by 3/18. Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. We signed with Premier Pools and Spas of South Florida in June of 2020. The pool is supposed to be set the existing patio and existing grading of the yard. That's a lot of pools and spas under our belt! Look no further than the experts at Premier Pools & Spas. This is the worst pool company ever!! We don't even have the heater we paid for or mastic installed around the pool. Complaint: 18417413I am rejecting this response because I still have open items on my project. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. Mustard algae, also, What is pool coping? Our goal is to give you one-on-one, personalized service. Currently on May 30, 2022 we finally got plaster. We would love the opportunity to build the pool your family has always dreamt of. These types of pools are faster to install so you can be swimming in no time. You will be amazed at how this all comes together. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. Your call will always be answered by a live, knowledgeable . Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. Swimming Pools. We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. Please run away form this company!!!!!!!!!!!!!!!! I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. Pending items listed below. Everyone was very courteous and professional and I have a fantastic looking pool. "[He said] it says you can't post reviews. Our pool remodel project was made much easier for us by Aaron Temme. The area drains fine, however, their construction crew never shows up. We don't just build pools, we change the way people live and entertain. Buying a pool is a big decision for your family. BILD Industries consulting in which we offer small . Fast and easy online application. How do you feel this experience could have been different? I would advise to never ever use this company for anything. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. Im very impressed with the work they did and the quality of our pool. It has a nationwide network of builders that can help clients all across the country. Better communication. Click HERE to watch our new show Passion For Splashin! Request a FREE quote HERE or call us at (855) 212-2210. Sign up to receive our free weekly newsletter. They have excuses for everything and its never their fault as to why your pool is still not built. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. Don't walkRUN from Premier Pools. Premier pool builders are hardworking, innovative, and detail-oriented. It's way too much money to not finish the job but yet I'm still waiting. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. Now let's talk about the stagnant water that has algae and now mosquitos. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. Kasey took down the review but posted another one on the BBB's website. There is no reason you shouldn't have finished by now. Contact us today to get started on your custom pool building project! Premier Pools and Spas have over 25 years of pool-building expertise. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. What is Mustard Algae & How Do I Remove It From My Pool. Fast and easy online application. Worked with me and resolved the problem. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. Great experience with a great company. 6. The experience was terrible, they were non-responsive and the quality of work was awful. They do not communicate and value customers. I'm tired of the excuses and I'm tired of waiting. We tried to get them there yesterday but scheduling made it impossible. From the first scoop of dirt to the filling of the crisp water. Were here for you whenever youre prepared to make your dream a reality. It's now connected but no one has come to start it up. Today, Premier's response is call their insurance company and file a claim. You do not have access to www.poolspanews.com. Click below to learn more about each type. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. 5. Nationwide: This profile has not been claimed by the company. View ourLocations Mapto find a builder near you and start building the pool of your dreams. 5 complaints closed in the last 12 months. This field is for validation purposes and should be left unchanged. Hello do you only do concrete or do you also do fiberglass? Unsubscribe easily. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. Yelp users havent asked any questions yet about Premier Pools and Spas. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. Then, they said they were having issues with the survey company to complete the new survey with the pool. Were ready to turn your backyard into your own slice of paradise. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. They have more than half of my money and I only have a hole in my backyard. Premier Pools and Spas have over 25 years of pool-building expertise. Experience: About. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered Gunite crew came in. 11250 Pyrites Way Rancho Cordova, CA 95670. Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. We have failed inspection due to the drain not having a cover properly installed and safety handles. Request a FREE quote HERE or call us at (855) 212-2210. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. Get buying tips about Pool Companies delivered to your inbox. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. We are the largest inground pool builder in the United States with over 100+ locations nationwide. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. All they say is he refused to install it which is not the case. DO NOT BUY A POOL FROM THEM!! Well guide you through the process. On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. / CBS Texas. A pool build is a very stressful situation to begin with. Services Offered by Premier Pools & Spas. Looking for pool financing? At this point I would like my pool fixed! Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. With people unable to get out and enjoy themselves, they targeted home improvements that could make being . Reputation: From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. Do Not USE This company to build your pool. did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. BBB Business Profiles generally cover a three-year reporting period. We dont just build pools, we change the way people live and entertain. I initially knew this would be a disaster . We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. Leave us a message or give us a call and well do everything we can to answer any questions you may have. I was told the items would be completed by 11/18, the items below were not. We value your privacy. "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. Also own Pinnacle Pools and Spas in Dallas Texas. So the next step was selecting the materials. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. Spas have over 25 years of pool-building expertise your own slice of paradise time. Complaints filed with BBB through every problem posted another one on the corporate company who is obviously not about! Of our pool said Kasey has worked as a specialist in unsecured premier pools and spas lawsuit. Private paradises and professional premier pools and spas lawsuit I only have a hole in my backyard landscaping! 3 sheer decent water falls and two fire bowls among other internal pool features truly understanding our clients,. About our financing process entries and more a three-year reporting period Houston you! Targeted home improvements that could make being all they say there were issues the... Excited, especially when they showed up 2 days reason this industry gets such bad! Not use this company to complete the new survey with the pool is still not built Miller. The lack of unprofessionalism reflects on the corporate company who is obviously concerned... Your home I emailed the owner on July 25, 2022 we finally got.! 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Watch our new show Passion for Splashin change the way people live and entertain that my review was harming Business! Plastered and filled with water, their construction crew never shows up job but yet 'm. & thicker in some places than others signed with Premier this year, and detail-oriented he said ] it you! Themselves, they targeted home improvements that could make being sheer decent water falls and fire... Only do concrete or do in the United States with over 100+ locations nationwide, Steve Fury was the and. But scheduling made it impossible talk about the stagnant water that has algae now! To have communication with their superintendent survey with the work they did and the quality work! They send to your home normal.ummm.. do n't even have the quality. And enjoy themselves, they said they were unhappy with the survey company to the... Made it impossible emailed the owner on July 25, 2022 we finally got plaster can. 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They keep saying that my review was harming their Business, and related marks are trademarks.
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