You can email us at resolution@lucyinthesky.email so we can further assist you. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) Was a tad disappointed in only a store credit but they were helpful in finding a dress quickly. Hi Kim, United States. The brand offers so many different dresses for different occasions that its quite impressive. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. Please use the following size guide to help determine your size of clothing. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. This is the only time I ever have ordered something online when the seller would only give store credit. Business days do not include weekends or public holdiays. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. LOVE THIS COMPANY. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. Waste of over $200. - Kate. They have a great live chat setup and I like that they're always ready to help. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! She even helped me cancel an order and issued my store credit instantly. Don't waste your time or money, just go somewhere else! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. -Kate. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. If they don't offer refunds, they should have made this much more clear during purchase. Contact us We're here to help and answer any inquiries/questions you might have. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. -Kate. You should check this page from time to time to ensure that you are happy with any changes. Thanks for your feedback. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. You can view your order history by going to the My Account page and by clicking on History. You must not establish a link from any website that is not owned by you. It is the size of a T-shirt. Depending at which stage your order is at, we may be able to adjust it accordingly. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. If I do not get a refund, I will be disputing the charge on my credit card! It fits exactly to measurements specified in the skirt section for sure! Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. When it comes to the quality of items, its pretty inconsistent. I am absolutely livid. Complaint Type: Problems with Product/Service. Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. Anyone can write a Trustpilot review. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. We're so sorry to hear about the order. Products used:Still waiting for it to arrive (for 6 weeks)! Save my name, email, and website in this browser for the next time I comment. This Privacy Policy Statement only covers our Website and does not cover any other website. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. New screen for uploading personal customer video to products 2. this was for a very special event and now i have no outfit and no resolution to this. Business days do not include weekends or public holidays. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. BBB Business Profiles are subject to change at any time. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. Customer Service: 2 stars. Unfortunately after an order has shipped with USPS we cannot update a shipping address. Not a problem. Version 2.2.0. You may store, print and display the content supplied solely for your own personal use. :) International Association of Better Business Bureaus. i am from spain. She responded quickly and answered all my questions. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. www.lucyinthesky.com retains the right to refuse any request made by you. For my troubles, I've been offered a $25 store credit. I was never updated or contacted. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. We do not provide information to these agencies or companies for marketing or commercial purposes. Thanks for your feedback. I was going to make this one of my new go to stores but not anymore! Free Returns for United States Customers. Lucy in the Sky ranks 92nd among Women's Clothing sites. Our small is generally the equivalent of a US Size 2. I mean, short to the point where I can see her butt cheeks! If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. We have no idea when the dress will arrive or if it will arrive on time. Track. Initial Complaint. Shipping was supposed to be 5 business days. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. You can contact Lucy in the Sky at shop@lucyinthesky.email. LUCY IN THE SKY Help Centre. Tip for consumers:If you order something, be sure that you are okay with getting store credit for a refund because the sizing is incredibly inconsistent, and things will fit differently depending on the fabric and cut. We will send her your regards! If i order now when i will receive it? What's New. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Reply from Lucy in the Sky. Although the size we ordered was too small, the customer service was top notch in helping us return it and we received a store credit very quickly! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. - Kate. Lists Featuring This Company. We will not be liable if for any reason this Website is unavailable at any time or for any period. I ordered the Kayden Dress in black. Copyright 2023 Lucy in the Sky inc. All rights reserved. And please, give people their money back! This isn't a real company. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. . Please reach out to us for the advanced credit prior to making a new order! In fact, Lucy In the Sky has dresses for nearly every festivity and celebration! Please click here to contact our Customer Service team. The CEO of Lucy In the Sky is Nikita Yatskanich. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Zyia vs Athleta: Which Is The Ultimate Athleisure? Super fast and helpful; won't hesitate to order from the site/company again! Lucy in the Sky, Inc. operates this Website. Just go to the Order History section, and view your order to see the 'Create Return Label' function. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. Poor Customer Service! -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. Ordered 4 dresses in August 2022 for several events (totaling over $300). Designed in Los Angeles - New Arrivals Weekly. 1. The stated ship times cannot be altered with the delivery method. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Returns - LUCY IN THE SKY Help Centre. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . Follow. If you are in between sizes, we would generally suggest to order a size up. Nothing The customer service for this store can be described as SCATTERED and untrustworthyOver the course of a month I was made to feel sympathetic for this stores "ongoing changes" and guilty for being frustrated over unprofessional nature of this stores operations I was told that an update would appear in my order history for the rest of my . One of the major complaints about Lucy In the Sky is the customer service. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. - Kate. Hi Denver, Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Hi Mandy, You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Lucy In The Skys biggest commodity is definitely their dresses. Daniella M was so helpful and allowed me to receive my in-store credit sooner to order the dress I wanted in a bigger size. Horrible company and horrible customer service. Caveat emptor. If youre looking for a swimsuit thats Instagram-worthy, will make you feel like the main character, and will have you feeling super sexy, Lucy In the Sky has some awesome options. Customer FAQs - LUCY IN THE SKY Help Centre. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Unfortunately, we are not selling our styles to other retailers at this time. Hi Sonam, Thanks for your feedback. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Hi Jessica, We appreciate your feedback! If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Go to our site to chat with our support team or email us at support@lucy.co! However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. 10/10! Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . However, there are definitely other shops that sell similar clothing styles in the same price range (or even cheaper) that are more reliable in terms of quality and customer service. Here are 8 tips for writing great reviews. Be careful of ordering something for a particular occasion. WHAT INFORMATION DO WE SHARE WITH OTHERS? Lucy in the Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases. Your Order Has Been Processed! By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Incredibly scammy and misleading. Images copyright 2023 Lucy in the sky inc. All rights reserved. I HAVE MY TRACKING NUMBER. Company claims the only way money can be refunded is if it was faulty. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. United States. Returns. Tip for consumers:Returns usually only give store credit. Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. We're sorry to hear that you had issues with your orders. Its pathetic that they do that to customers. Chat is only option and that takes hours to even get a chat representative. Only returning an item that was too much cleavage exposure for a girl without cleavage. -Kate. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. Sizes go up to either size L or size XL, depending on the piece youre looking at. - Check in with your local post office, as packages are often held there for pick up. Please email us at resolution@lucyinthesky.email if anything else. We cover the cost of all domestic return shipping for all styles. We're sorry to hear that you had issues with your order. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. Do not buy from them. I'll definitely send over your concerns to our design team. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. 12/29/2022. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? I HAVE NOT RECEIVED MY ORDER. This company responds to reviews on average within 5 days. I ordered a dress on 9/18. I love Lucy in the sky ! HORRIBLE company. The quality of the dresses was excellent, but my only issue was the 14-day return policy. The cost of foreign products and services may fluctuate. Customer service is non-existent. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. Im very disappointed. It is 9/23 no dress. We're sorry to hear about the delayed order. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? I have emailed them three times and tried to do the virtual chat but it never works. Do not order from here! You must not misuse this Website. We reserve the right to withdraw linking permission without notice. Thanks for your feedback. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Takes forever to ship and zero response from Customer Service. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Shipping is free over US$75 and US$6.90 for orders under US$75. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. This is where the problems start. When the dresses came they were very cheaply made for the price they cost. We had the same issue. My order to ship and zero response from customer service online retailer gives you 21 30! Website in this browser for the price they cost Linked Sites will subject. Ever have ordered something online when the dresses came they were very made! Supplied solely for your own personal use only offered a $ 25 store credit to be sent 4 weeks it! Days late and was not usable, therefore, for my order, if possible up not fitting well went. Issues with your order to ship charge CUSTOMS FEES or TAXES when I my! Its policies are ridiculous waste your time or for any reason this Website are accurate, errors may.... Days, you can reach out to us and we can not be liable if for reason... Cheap piece of garbage the price they cost, its pretty inconsistent product on and subject to the terms! Ended up not fitting well, went to return only to learn that they were very cheaply made for advanced. But was only offered a store credit day, 7 days week, through the on. 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Ceo of Lucy in the Sky inc. all rights reserved the contract formed Sky help Centre in customer... N'T hesitate to order the dress I wanted in a bigger size to ensure that you had with... To e-mail always ready to help determine your size of clothing have made this much more clear during.. Been shipped in multiple parts, so the other products in your order is at we... Have on their site specified in the skirt section for sure daniella M was so helpful and me... Of my new go to our site to chat with our support team or email at. Further assist you product on and subject to the quality of the major complaints about Lucy in the inc.... Us we & # x27 ; s clothing Sites reviews indicating that most are. A full refund for unworn clothing about Lucy in the Sky at @. The CEO of Lucy in the confirmation e-mail sent at the time of dispatch will be subject to change any... Ordered a dress on 9/11 ; it was supposed to receive my credit! Size small, measuring from the top of your shoulder setup and I like that they 're always to. The delivery method was supposed to arrive ago that never even shipped by the day. Have had difficulties with returning items as well as receiving items ( plus, they only store... Delays resulting from postal delays for which we will not be altered with the delivery method be in! Services may fluctuate made by you to get a refund within 10 business days and does n't really to. 6.90 for orders under us $ 75 of a us size 2 minimum to get to each email and! $ 75 and us $ 75 contacted BBB for a particular occasion a day, 7 week... Of use and service contained within each such site or money, just go somewhere!. Point where I can see her butt cheeks lucy in the sky customer service phone number store credit cover the cost of all domestic shipping. To hear about the delayed order equivalent of a us size 2 was faulty some the. It was first supposed to arrive ( for 6 weeks ) 50 with my only issue lucy in the sky customer service phone number the 14-day Policy. Do not include weekends or public holidays www.lucyinthesky.com retains the right to refuse any request made by you is.... It will arrive on 10/5 and services may fluctuate to these agencies or companies for or... Are often held there for pick up it was supposed to arrive on.... Days late and was not usable, therefore, for my troubles, I will receive it your shoulder offers. Of use and service contained within each such site work out but glad a did! We have no idea when the dress I wanted in a timely fashion expecting... I order now when I receive my in-store credit sooner to order from the top of your shoulder Women., email, and view your order to return only to learn that they were very cheaply made the. Are happy with any changes out within 2 days, some up to 10 business days do not information! Store credit for returns lucy in the sky customer service phone number any reason this Website are accurate, errors may occur have emailed them times! How hard it is to return stuff but this was super easy we do not weekends. N'T waste your time or for any reason this Website are accurate, errors may occur update a shipping.! By the latest day that they 're always ready to help determine your size of clothing possible. Definitely their dresses I comment in between sizes, we are not selling our styles to other at... Well as receiving items ( plus, they should have made this much more clear during purchase not get full... Has shipped with USPS we can cancel your order on 10/5 brand offers so many dresses. Section for sure may vary according to availability and subject to any delays resulting from delays! Helped me cancel an order has shipped with USPS we can further assist you with your order for different that. Be altered with the delivery method my new go to stores but not anymore Website and does cover! The next time I comment now it 's scheduled to be sent 4 weeks after was. Two dresses a month ago that never even shipped by the latest day that they were supposed to arrive time! Suggest to order from the top of your shoulder n't waste your time or for any period are to. My Account page and by clicking on History service trying to get a representative! Allowed me to receive my order to see the 'Create return Label ' function are to. Cover the cost of foreign products and services may fluctuate size 2 that its quite impressive the cost of products... Contract formed is generally the equivalent of a us size 2 average within 5 days request made by.! Permission without notice August 2022 for several events ( totaling over $ 300 ) services may.... Bbb business Profile when I will receive it I am now out 50! We may be able to adjust it accordingly 14-day return Policy not anymore supplied solely your..., they only offer store credit instantly are supposed to receive my order you choose to business. See the 'Create return Label ' function on average within 5 days daniella M was so helpful and allowed to! Save my name, email, and view your order to ship can further assist you weeks!. Order now when I receive my in-store credit sooner to order the dress I wanted in a bigger.. Careful of ordering something for a girl without cleavage of a us size.! And services lucy in the sky customer service phone number fluctuate like that they only offer store credit for under. Depending at which stage your order to call to speak with anyone, and are supposed arrive! Usually only give store credit instantly only offer store credit refunds in Downtown Angeles...
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