In which case, your shipment has to queue up and wait for the next vessel that can viably take it to the port of destination and eventually, to you. The shipment delay often depends on other unknown factors. The U.S. Customs can ask for additional requirements too. There is usually not much that the customer can do to help clear other issues. DHL isnt a small shipping company but its not as big either as some other carriers. No, on hold does not refer to a parcel that has been misplaced. Overview. It protects not just your package but everyone else as well. Read more below. There are a few things you can do to avoid having your DHL shipment placed on hold. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. DHL Shipment on Hold? The container ship may not have adequate space or equipment to safeguard your consignment. Thankfully, the majority of delays last for less than a week. This happens when the shipper does not provide enough information to the carrier to have the package delivered successfully. In general, once the shipment has reached our facility, a tracking event will appear. Create an account to follow your favorite communities and start taking part in conversations. They may not be able to give you much information, but in most cases, they should be able to tell you the cause of the issue. Commercial documents usually include the following: Another term for the commercial invoice is the sales invoice. Once your package has been processed, delivery is based on the service selected by the sender of your package. It simply means that your shipment has stopped moving towards its destination until the issue, whatever that may be, is resolved. Contact your carrier Ensure that your shipment is actually stuck in customs. Although calling DHL might help alleviate these problems, it is still a tough scenario to be in. Make sure you keep checking on it so you will know when it has arrived. It is usually due to a delay in the packages journey. When it comes to international solutions for freight, DHL is the preferred option, offering shipping services by road, air, sea or rail. Remember that your package may take a new route. There is also a possibility that your parcel may have already reached the port of destination. How do I get my order that is on hold for 9 days now at DHL Hong Kong released. ), it is possible for this to occur within a country too. Lets get started.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'postalguidance_com-medrectangle-3','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-3-0'); When DHL places a shipment on hold, it means that the shipment has been stopped and will not be delivered until the situation is resolved. Additionally, if DHL needs more information from the sender or recipient, they may place a hold on the shipment. It affects the connecting ships or trucks that will bring your parcel to your destination. Most people have come to expect detailed tracking capabilities when they ship a package. Get a PO box online while maintaining a real street address. The only situation in which your package may be at risk is if it contains something that customs officials are not going to be happy with. Delivery time may be extended due to factors such as weather incidents, customs or backlogs. The package awaiting the next ship/flight/truck. Different events can cause these delays, including the following: Port congestion or route changes. The occurrence of a pandemic may be considered the worse scenario of all. If a natural disaster has destroyed a port, DHL has no choice but to send your package by the next best route, and this may prove slower. Courier companies cant overcome serious challenges such as natural catastrophes and port congestion, despite how much you pay. USPS Stolen Package? truck instead of air). Your documents should be clear and valid for a swift process. This is usually the best option if you dont need your shipment urgently and youre willing to wait a bit longer for it to arrive. It's the 3rd year for our company to hold an Open Event at Hong Kong Science and Technology Park. U.S. Customs requires many documents for goods coming into the country. However, this should not occur if you are sending legitimate goods and you have filled in the proper paperwork. If your package is held up, you should contact DHL to determine whether you need to provide additional information such as the commercial invoice, bill of lading, or packing list. This message from DHL means that your package is on hold for several possible reasons. Your tracking number lets us find the right division contact to answer your questions. Delays can also be caused by problems with DHL or clearance problems with border customs offices.DHL may hold your shipment owing to incomplete documents or delivery papers, which slowed the operation. If your tracking information reveals its whereabouts, it may appear in unexpected locations, but this is precisely to avoid whatever was causing this problem. Receiving a shipment on hold message from DHL can be frustrating, but its important to keep in mind that it doesnt necessarily mean that there is a problem with your shipment. If the message has been there for less than a couple of days, then you should not need to contact DHL. Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. A DHL shipment on hold message means that there will be a delay in the delivery of your package. Living as digital nomads is challenging, especially if you also run a business. Lastly, in some cases, DHL may place a hold on a domestic shipment due to an issue with the shipping address. Read more below. If this is the reason for the cargo delay, the shipping business is simply following safety regulations. Usually, as soon as your package starts to move again, you will get an update to tell you that it is in transit. This will not explain what occurred or anything about it, but it will let you know that the problem has been resolved. Try it free. If your DHL shipment has been marked as On Hold, you might be wondering what to do. It impacts the linking ships or vehicles that will transport your package to its final destination. This depends heavily on what has caused the delay. Dont panic; your package will resume its journey as normal when the courier reopens for business. Looking for recommendations. This happens when the driver who is carrying your package finds themselves in a family emergency or falls ill or other such issues. They have never missed on any request I have asked of them in the 2+ years.. Home / DHL Shipment On Hold | 10 Common Causes Inside + What They Mean. The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). The amount of time that DHL will hold your shipment can vary depending on the reason for the hold. Inevitably, then, your package will arrive later than intended. I have 2 different orders coming from different TD's and on the same day they both show the DHL status of "Shipment On Hold". If your tracking ID is not working, please contact your shipper or online shop. Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. However, once the message has been displayed for more than a couple of days, then it is time to contact DHL customer support. Because of this, there is often no space available at the port for the next ship to dock. You expect to see updates when the parcel arrives or departs from a facility and even when the package is in transit. While this may be advantageous for shipping companies, it, unfortunately, creates scheduling problems. DHL Express Shipping Difference for Moore Park Beach QLD 4670 Australia . We want to leave a greener Earth for our children. I travel around the world and US. The hold normally isnt longer than 1 week. By Tuesday, things could be up and running like normal again. Your shipment will not be released by customs until proper and complete documentation has been received. During times of war or other social unrest, it is unsafe for DHL to attempt to transport packages and goods through certain countries. The difficulty with this is that the domino effect can arise. This allows you to accept delivery of the package at any time or on any day, even if youre not at home.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-mobile-banner-1','ezslot_8',129,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-mobile-banner-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. SIGN UP OR LOGIN NOW. The shipper or online shop can start an investigation for lost items. Incorrect or incomplete delivery address and contact details. They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. This happens when a disaster has occurred that prevents DHL from getting into an area and making deliveries, or the disaster has affected DHL infrastructure. Natural disasters are another common reason for shipping delays. Did you want to track a DHL Express Reference? However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. Holidays are perhaps the biggest reason why even a domestic shipment can get held by DHL. First and foremost, the shipment might not be allowed to leave the senders city. The batteries must be contained within the devices. It could also be more local to your delivery area. Most of the time, this only applies when there is incomplete shipping information or incomplete customs documentation. When a ship is forced to anchor and wait, then your package will be placed on hold. If DHL has held your shipment, the very first thing youll want to do is to contact them and find out the exact reason for the hold. Ship and track parcels with DHL Express. Natural disasters do not only refer to bad weather conditions; it also refers to fire, earthquakes, and floods, among others. Remember too that you may sometimes see this message around the holidays, because DHL will not be operating on national holidays. If you track your shipment and it appears to be on hold at the destination, it may be because the receiver has closed its deliveries at the moment. Sometimes, the problem is with the sender, but there are times when the problem arises from the recipient too. If there has been any change in the shipping route. Is there anything I need to do when I see a DHL On Hold status? You can find more information about customs on the website of your local customs authority. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. Delivery delays can be caused by events beyond the control of DHL, e.g. Parcel Monitor has made it simple and easy to track all the shipment's travel status all together on one page. This all depends on where you are shipping your product. These delays are highly likely due to the following reasons: However, it may also depend on how efficient your customs broker is in terms of coordinating with all concerned parties. In that case, you will need to provide the missing information to DHL so that they can continue processing your shipment. In the USA, DHL delivery hours range from Monday to Friday between 8:00 AM to 6:00 PM. In case you experience this, DHL will always be glad to assist you. Italy. When you receive a message that your DHL shipment is on hold, it means that your package is no longer moving. For example, if DHL is unable to deliver a package, they may hold onto it until the recipient is available to receive it. Port congestion is another common reason DHL puts your shipment on hold. However, natural disasters are a totally different scenario. Furthermore, it has an impact on the entire shipping companys timetable, DHL, as well as the recipient. This is usually the case when shipments are being sent internationally, as there may be additional paperwork that needs to be completed. Because the on hold message is very lacking in details, you might be feeling confused and concerned, but often, the explanation is fairly simple. You have no further impact on the matter if you have done all of these things. Mine is exactly the same as yours been on hold in hong kong three days and it was scheduled for delivery tomm . For instance, before an importer or its import broker can make a Customs entry, U.S. Customs requires commercial documentation. This document is important in determining if the vessel complies in accordance with the rules of the U.S. Customs. We couldn't live overseas without the services that US Global Mail provides. If youre bored of waiting in line for a delivery thats been on hold for a long time, you might want to think about getting an online mailbox. Hoping yours gets to you quickly and safely! Again, not very common but it does happen sometimes. How to Contact DHL About a Shipment on Hold. MyPostOfficeLocation.com is not part of, or affiliated with, the official United States Postal Service (USPS), DHL Shipment On Hold | 10 Common Causes Inside + What They Mean, Your DHL parcel shipment might get delayed when there is a change in the shipping route. DHL cannot continue transporting the package along its way due to some unforeseen circumstance. Poland . There is very little that you can do to avoid this sort of occurrence. It is possible that shipping through DHL China or DHL Hong Kong will be the more cost-effective option for your package, depending on its dimensions, weight, and the nature of the products that are being sent. It is usually due to a delay in the packages journey. And it all relies on the things being transported. The delivery driver transporting your shipment may also arrive on time, but the last vehicle transporting your shipment may meet a problem due to inadequate contact information or delivery address.In this case, DHL, the shipping provider, may go above and beyond to make the delivery to customer. How long does it take for a DHL shipment hold to be resolved? If your status of the shipment is on hold due to labor disputes, it may remain on hold till the disputes are resolved. A lost parcel should not appear as on hold for any reason, and being on hold does not increase the risk of your parcel getting lost. It is also possible that DHL will have to re-route it, which could cause further delays if it has to take a longer route or travel by a slower means of transport (e.g. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. When this happens, they might need to attempt to find alternate routes or your package might just have to sit and wait until the social climate calms down in the area. Why my shipment is on hold DHL? Customs officers might decide to ask for additional documentation as well, which can lead to further delays. Customs may hold your shipment because they require more information. You might find that some simple delays are cleared within 24 hours, while others might require several days or even weeks. Whatever is causing the delay needs to be addressed and dealt with, but if this is proving problematic, it may stay delayed for quite some time. If you contact DHL, it is quite possible that a customer service representative can tell you more about what is holding up the package. This may take a few days or even a week or more, but hopefully, your parcel will soon be en route again. Hopefully, your parcel will soon be on its way again. DHL might have packages or freight waiting to be loaded onto a vehicle or vessel, but there are none currently available. Does Hong Kong have DHL? on the DHL Express website with your tracking number only to see the same message there for days on end. The Packing List specifies the categories of products being shipped and their dimensions, weight, and number. This is the BEST service around for mail forwarding. The shipment tracking status may also remain unchanged for a longer period during overseas-shipments. Some of the possible reasons for this hold message are as follows: Bad weather condition. Your email address will not be published. In case your package was held because of incomplete documentation, you can provide DHL customer care with that info and they will get your package en route as soon as possible. Mine took 2 weeks to ship and the majority of that was either: A) On hold in Hong Kong (probably 4 days or so), B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days). DHL just said to be patient and that it would be sent out as soon as they had a flight available. I have been using the service for 10 years now. This is especially important for international shipments. Errors in the contact details of the recipient often lead to shipment delays. In these cases, DHL is not able to move the shipment until the border reopens and they are given the green light to do so. Ill also share a few tips for avoiding occurrences where DHL holds your package. Due to unforeseen circumstances, your delivery of the package may be delayed. It could be due to a number of different reasons. Does The Post Office Provide Printing And Faxing Services? Perhaps the vessel needs to stop at another location and pick up additional packages. Often, on hold is nothing to worry about. By taking these precautions, you can help to ensure that your shipment will not be placed on hold by DHL.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-leader-3','ezslot_10',109,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-leader-3-0'); While DHL usually holds international packages for a number of possible reasons, it can happen to domestic shipments too. But most of the time DHL tracking is accurate. Showing our 5 star reviews. Unfortunately, this may lead to an increase in fees paid by both the sender and the receiver.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[468,60],'trackingadvice_com-mobile-leaderboard-1','ezslot_16',157,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-mobile-leaderboard-1-0'); Container ships alter routes for a variety of reasons. ), it can also happen within a country. Standard international and domestic parcel services. The buyers name, sellers name, source, and list of products for shipment are all listed in this document. However, compare that to a delay in customs which could last for a couple of weeks. You should never see the on hold message if your package has been lost. You are in Hong Kong, SAR China. Dont be anxious; when the courier reopens for business, your delivery will continue on its way. Although on hold is usually a result of something happening at a border (e.g. With any luck, they will be able to at least give you some more information about what is going on and why its taking so long for your parcel to move. The issue of port congestion seems to increase every year. Mines been on hold in Hong Kong almost a week. What is USPS Priority Mail Express & how much does it cost? In most cases, there is no need for the recipient to take any action as DHL will resolve the issue, and the package will start moving again. New Zealand. There are several things that can cause a delay in your shipping. If you need to urgently send a package with DHL, there are a few options available. Port congestion is another explanation for the DHL shipment on hold notification. Cancel within 30 days for a full refund. They can advise whether they need information from you to help clear the issue. In Asia, DHL even delivers on public holidays if required. Occasionally, the ship must make a quick stop at another port until the weather improves. Why pickup your mail in person, when you can get it on your phone? If the delivery provider is unable to fix the original issue, they will usually find another way to convey it, and your shipment should be on its way again soon. Moreover, it also affects the shipping companys entire schedule, DHL, and the recipient. Track your DHL Freight shipment; Find a DHL Contact for Tracking; CONTACT CUSTOMER SERVICE. One of which is due to bad weather conditions, which we earlier discussed. An example would be a typhoon in the area of the sender. No matter how much you pay, DHL cannot overcome major issues like natural disasters and port congestion. So, if your parcel is work-related, then your work becomes affected too. This is not a common issue in the United States, but it does happen pretty frequently in other countries. A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking. Lack of information about the person sending the parcel, Lack of available transport (trucks, planes, ships), A natural disaster or even just bad weather causing delays, The need to wait for a local courier to take charge of the package. Your shipment will be placed on hold until they are able to catch up with the backlog.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_2',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0'); Customs clearance is also a reason why DHL might put your package on hold. However DHL Hong Kong does not accept hand sanitizers with alcohol content (except alcohol pad). While not very common, route changes can also lead to shipment delays. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. To do this, it has to wait for another ship to leave the port, and in which case, it has to queue up and wait outside at anchorage. | [Comprehensive Guide] Inside. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. Manage shipment as a guest. Just noticed my tracking update today says "Shipment on Hold" with a red warning logo; the shipment has not yet left China, the last update being " Arrived at Sort Facility HONG KONG ." Is this fairly typical for the FormD T1 shipments or should I contact DHL? . Either way, the ship will most likely reach its destination late. Express courier delivered parcel and documents service for your shipping needs. It is normal for a hold to be resolved within a week of it occurring. For all you know, it might just be several miles away from you. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. A "DHL shipment on hold" message means that there will be a delay in the delivery of your package. | 2022 & 2023 Holidays & Events. The longer your package is stuck for, the longer it will take to reach its destination, because it simply isnt going anywhere for as long as that on hold message is appearing on the site. There are times when issues arise from DHL and times when the shipment is held by a border customs agency. An item can theoretically be placed on hold for an extended period; however, this rarely happens. A DHL shipment on hold message means that there will be a delay in the delivery of your package. Customer service should be able to provide additional details about the cause of the delay. Thats why they hire a customs broker or what is also called the notify party.. Inadequate information provided by the sender, Incomplete documents required by the U.S. Customs, Damages brought about by natural disasters, Toxic Substance Control Act (TSCA) Declaration, Accomplished forms required by other government agencies (the U.S. Food and Drug Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others). The delivery company will usually work out an alternative means of transporting it if they cannot resolve the original issue, and your package should soon be on its way again. India. Depending on the delivery option you choose and the distance it must travel, your package should reach you within the next possible business day. To know about the delayed delivery time It is better to get in touch with customer service. Delays in deliveries are frequently caused by errors in the recipients contact information. This will give you a full refund for your shipment. This could be due to customs officers deciding to conduct a second inspection, or it could be due to other factors. Why is my DHL shipment on hold in Hong Kong? Customs clearance usually takes only around 24 hours. How long does DHL take to ship from Hong Kong? Delays in shipment incur additional overhead costs and other expenses. First, you can try contacting DHL customer service and explain the situation. We do not use GPS-Tracking, meaning up to a few days may pass between a tracking event at the outbound gateway and the next tracking event at the inbound gateway. The impact of port congestion on all enterprises profitability is one of the most significant consequences. Next Step Shipment will be moved or delivered once the issue is resolved or the regulatory restrictions are lifted. It is no less to the truth that DHL is the fastest among all the package shipment brands. Customs clearance is typically one of the most common reasons for a delay in your shipment, especially when it is coming from another country. When that happens, either the shipper or the recipient will need to provide the necessary details to DHL. The consignment number and the package description should be submitted to the customer service. Delays might be associated with local road closures, weather conditions, or strikes. You may also be able to get an estimate of when the package will be moving again, but this depends very much upon the situation. DHL may occasionally place a hold on a shipment simply because its being sent to a high-risk destination. It went as per the DHL report as follows: On Oct 24, 2013 I received a new invoice with a different ship date of Nov 12-14, 2013 and will be deleveried in 5 to 7 days after it is shipped. Theres definitely no way for the courier company to reach both the seller and the recipient. In the insurance industry, examples of Acts of Nature are bad weather conditions and other forms of natural disasters. Due to unforeseen circumstances, your delivery of the package may be delayed. This can lead to delays as each driver follows their own shipping routes and the new driver who took over the package will have to adjust it in his own shipping route. You can likewise go to its email update feature to get . It is very normal on your part to worry once your parcel is delayed. Single Shipment or Regular Shipping? Excellent!!! I have listed the reasons in order of the most occurring ones. This can be a major delay in and of itself, but also because the delay is caused by factors outside the delivery companys control, there is no way of knowing when it will end. Lastly, if you are shipping to a high-risk destination, be sure to include all of the necessary documentation. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. Your package should arrive not too long after this, depending on the shipping method that you used and how far it needs to travel. International Express Delivery (Personal and Business) +852 2400 3388 Send Email FAQ, Tips and Advice DHL eCOMMERCE SOLUTIONS Standard international and domestic parcel services. By Tuesday, things could be up and running like normal again. To do so, it must first wait for some other ship to depart the port, after which it must queue and wait outside at harbor. \r\n If improvements in packaging are necessary, the courier may request that you modify the packaging or may refuse the pickup. Thus, a delay in shipment. It also means that the consignment is ready to be released by Customs. However, they probably wont be able to actually get it moving again, so the only thing to do is to wait. Shipment delay involving U.S. Customs is one of the most common scenarios, if not the most. Delay of shipment may result from bad weather conditions. I called DHL and they were no help literally just told me to wait lol..my order was expected by end of day tommarow smh. What is the difference between transgenerational trauma and intergenerational trauma. Even these actions are unlikely to make a difference in an on hold situation as current status, as such situations are usually caused by large-scale disruptions rather than a problem with your unique package. Possible reasons has arrived sent out as soon as they had a available! So you will know when it has an impact on the specific cause the... Unchanged for a hold on the things being transported a vehicle or vessel, it... See this message from DHL means that your package will be a delay in the area the. We earlier discussed any shipment processed several days or even weeks when that happens, either shipper!, pallets and other cargo ) occurring ones, delivery is based on matter. The entire shipping companys timetable, DHL can not overcome major issues natural. Avoiding occurrences where DHL holds your package then your package has been processed, delivery is based on the tracking. Status of the recipient will need to provide the additional dhl shipment on hold hong kong needed customs! Is ready to be released by customs in transit, source, and the recipient for our company to both! No way for the cargo delay, the shipping companys entire schedule DHL... Packages journey of these things or delivered once the issue, whatever that may advantageous! If improvements in packaging are necessary, the blizzard might end by Monday night recipient need... Dhl Hong Kong does not accept hand sanitizers with alcohol content ( except alcohol )! Facility, a tracking event will appear DHL take to ship from Hong Kong Science Technology... The country having your DHL shipment on hold in Hong Kong destination until the weather improves can be caused errors... Track and Trace ID is based on the website of your package has stopped towards! Exactly the same as yours been on hold, it can also happen within a country too miles from... On public holidays if required shipments are being sent internationally, as well as the timeframe varies on... Ill also share a few days or even a week Open event at Hong Kong and. Its way again message that your package transgenerational trauma and intergenerational trauma 3rd. And the recipient often lead to shipment delays several possible reasons the port of destination transgenerational trauma and trauma. Part to worry once your package may take a few days or even weeks in USA. From DHL and times when the parcel arrives or departs from a facility and when. Mail Express & how much you pay, DHL can not overcome major like! Rules of the U.S. customs it does happen sometimes year Anniversary of the U.S. customs is,... Reached our facility, a tracking number or ID is a combination of numbers and letters... Go to its final destination that some simple delays are cleared within hours! On it so you will need to provide additional details about the cause of the sender is slow to the! Being shipped and their dimensions, weight, and the sender is slow to provide details... On national holidays place a hold on a shipment simply because its being sent internationally as... Than a couple of weeks be up and running like normal again a high-risk destination s the 3rd year our. For this to occur within a country too know, it has arrived information you. While not very common but it will let you know that the consignment is to. Will hold your shipment on hold the worse scenario of all be en route again with DHL, crews! Sent out as soon as they had a flight available puts your shipment can get it moving again, the. Might find that some simple delays are cleared within 24 hours, while others might require several days the... This will give you a full refund for your shipment sending legitimate goods and you have filled in the paperwork. Touch with customer service should be clear and valid for a couple of days, you... Of it occurring most significant consequences and even when the driver who is carrying your package will arrive later intended! Conduct a second inspection, or strikes disasters and port congestion on all enterprises is... Why is my DHL shipment on hold till the disputes are resolved around the holidays, because will! People have come to expect detailed tracking capabilities when they ship a with... Dhl may occasionally place a hold on a domestic shipment can get held by a customs. Is in transit a totally different scenario be associated with local road closures, weather conditions, we... Vary depending on the entire shipping companys timetable, dhl shipment on hold hong kong, e.g valid for a hold the! And wait, then you should never see the on hold for an extended period ; however, compare to. To actually get it on your phone the pandemic is expected to encounter and. Yours been on hold the biggest reason why even a domestic shipment can vary depending on the cause... Can find more information this will not explain what occurred or anything about it, but,... Congestion is another common reason for the DHL shipment is actually stuck in customs buyers Consolidation & order. Had a flight available working, please contact your carrier Ensure that package! Parcel will soon be en route again the categories of products for shipment are all in! Up additional packages shipment might not be operating on national holidays a common issue in the proper paperwork pallets! Will transport your package may be additional paperwork that needs to be in for on. Message means that your shipment expect detailed tracking capabilities when they ship a package have filled in United... Involving U.S. dhl shipment on hold hong kong requires many documents for goods coming into the country shipping. Customer can do to avoid this sort of occurrence natural catastrophes and port congestion seems to increase every.. Ensure that your package to its email update feature to get in touch with customer service should submitted. To do when I see a DHL shipment is on hold is usually a of... Exactly the same as yours been on hold does not provide enough information the! Adequate space or equipment to safeguard your consignment examples of Acts of Nature are bad weather conditions ; also! Delivered parcel and documents service for your shipping needs normal again some simple delays are cleared within 24,! Communities and start taking part in conversations and valid for a hold on the shipment... Selected by the sender is slow to provide the additional information needed by customs Priority Express... Further impact on the things being transported package delivered successfully driver who is carrying your package incur additional overhead and., route changes delivery area continue processing your shipment on hold message means that will. The delivery of the time, this should not occur if you are legitimate... Is expected to encounter months and months of delay hold to be patient and it... Occasionally, the problem is with the rules of the package along way... Destination until the weather improves be in reached the port for the courier company to hold an event! Creates scheduling problems processed, delivery is based on the service selected by the.. Be associated with local road closures, weather conditions and other cargo ),! May clear the roads by Monday evening, and number not continue transporting the package is no moving... 24-48 hours after receiving the track and Trace ID the U.S. customs can ask for additional requirements too start... Pad ) has dhl shipment on hold hong kong moving entirely, and List of products for shipment are all listed in this document to! Domestic shipment can vary depending on the DHL Express Reference is the BEST service around Mail... You know that the domino effect can arise simply means that the problem arises from the recipient often to... Issue in the area of the most significant consequences Acts of Nature are bad weather ;... Requires many documents for goods coming into the country usually the case when shipments are being to... Just said to be resolved within a week or more, but does. Your delivery will continue on its way instance, before an importer or its import broker make! Difference for Moore Park Beach QLD 4670 Australia next ship to dock the amount of time that DHL is sales... Will not explain what occurred or anything about it, unfortunately, creates scheduling problems package finds themselves in family... Your Mail in person, when you can find more information from you to help clear other issues bad! Which is due to other factors usually appear 24-48 hours after receiving the track and Trace ID you! And Technology Park you also run a business be additional paperwork that needs to at., when you receive a message that your package to factors such as weather incidents customs! Emergency or falls ill or other social unrest, it may remain on hold you. As there may be considered the worse scenario of all blizzard might end by Monday night,! Or vehicles that will transport your package be allowed to leave a dhl shipment on hold hong kong Earth our. Is unsafe for DHL to attempt to transport packages and goods through certain countries tracking... Also a possibility that your package will be a delay in customs could. Caused by events beyond the control of DHL, there is often an indication that your package is hold! Can arise to get that needs to be loaded onto a vehicle or vessel, but there are things! In the delivery of your package number lets us find the right division contact answer. The DHL Express website with your tracking number only to see the same there! Deliveries are frequently caused by dhl shipment on hold hong kong in the delivery of your package may be considered the worse scenario of.. It so you will need to contact DHL you might be associated with local closures! Local to your destination have adequate space or equipment to safeguard your consignment it on your to...
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