Moiré (cross-hatch) patterns appear in the scanned image. Clean the ADF. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I believe when I ran a page through it, some of the red ink from a stamp stuck to a roller or another piece of equipment when it went through. The only thing changing is the light source moves when you scan from the glass, still ... Hello Guys; We have an office printer/scanner. In this case, scanning from the glass and printing are not affected. But when I tried initially , it... Home. Please check the following points to solve the problem: (For models with Automatic Document Feeder only) Wipe the scanner glass strip with a dry lint free soft cloth. The most common scan quality issue is the appearance of a solid line down the page when performing scans using the Automatic Document Feeder (ADF). Colors are patchy or distorted at the edges of the image. 0 Kudos Share. My Scanner has black line appear on the docs when it scanned. 4. Wipe off any paper dust from the inside of the document feeder cover (A). Clean this areas as shown below. Lines or streaks appear on copies and/or scans in the same direction that the paper feeds, both short edge and long edge orientation, when copying and/or scanning from the automatic document feeder (ADF). Why are the lines on the images different Please refer to the instructions, "Clean the corona wire of the drum unit. If the streaks that are being produced only occur when using the Automatic Document Feeder (ADF) and not when making a copy via the platen glass, the issue is commonly due to small marks or debris on the scanning glass area that lines up underneath the ADF roller. - If black vertical lines appear on the copy of the User Settings report, the lines are related to copying/scanning from the scanner glass. 08:26 AM To determine if the black lines appearing on your documents are related to the printing or scanning area, print a Test Print page: ... Test the Automatic Document Feeder (ADF) by making a copy of the Test Print page: a. Clean the glass and these plastic guides. The same sensor is used for both the flatbed scan and the automatic document feeder (ADF), the difference is where the sensor is located. Customer’s often call and say they have black lines, grey lines, or different coloured lines on their scanned images. 11:50 AM. to fix open document feeder (hinged on left side) revealing the feeder drive. Hello, I have had this printer since January, and it recently started adding 3 vertical black lines to my scans using the document feeder. Scanner Glass Locations: Most scanners have two glass surface areas, as detailed below and indicated in the image. ... Because the copy made from the scanner glass had no vertical lines, but the copy made from the ADF did, that means there is something on the ADF … For a line on the left side of the printed page the spot will be toward the front of the printer, if the line is on the right of the paper it will correspond to a spec toward the rear of the printer. When you scan documents with the ADF, it is best to use Office Mode. What needs to be done to fix it? No black lines etc. Solution. The problem does NOT occur when I put the document on the glass, ‎03-22-2018 Getting a vertical line when scanning multiple pages on workcentre 3220 When using multiple pages from the top loader and scanning to email in pdf format we get a veritcal line on all pages. Agency Analyst Mark as New; Bookmark; … When you scan documents and you see a vertical line down the image that is not on the physical document, this is often caused by a contaminant like dirt or dust build up on the scanning lamp/lens assembly glass. I went there to check. seems nothing showing dirty marks or anything that might create a line on the scanner bed. Then modify the settings in HP Scanning software. If the issue is resolved and you appreciate my help. That speck hadn't come off with normal cleaning efforts. All the other issues I've read say its the small glass plate on the ADF feeder but my printer doesnt have an ADF feeder. If the initial cleaning does not resolve the issue it may help to shine a bright flashlight nearly parallel to the glass. HP INSTANT INK, HP+ PLANS: INK AND TONER. Vertical lines are visible when using the Auto document Feeder (ADF). When scanning/copying a document (using the platten for anything) a black line shows up on the scan. You can use a piece of damp lint free cloth or glass cleaning tissue, give that area a good wipe, especially at the position relative to where the lines show. Home. **, † The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the, HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Printing Errors or Lights & Stuck Print Jobs, Simply ask a new question if you would like to start the discussion again. The printing out and copying works fine including from the feeder tray. Hi @gadisam,Glad to hear that your issue is resolved and all is working well now.Have a nice day! I tried and tried and cleaned and cleaned that little glass strip. Cause This multifunction printer uses a separate piece of glass (ADF glass) when making copies or scans through the ADF. The lines divide the page into 3rds almost, so I don't think it is a random dust particle causing the issue. I raised the cover and tried to clean the parts the move the document, but that didn't help. Thank you very much! If scanning colour it is a light yellow/gold line only occurs with scanning Clean the flatbed glass, ADF roller, and mylar strip. Go to step 7. Article Id: 1754074.html ... and make a copy from both the Document (Scanner) Glass and the Automatic Document Feeder (ADF). Scanning Using the Automatic Document Feeder. Black lines down the page . Turn off the power and unplug the printer. This is because when using the ADF, a black dot on the scanner glass  show up at each scan line while the document moves by, and resulted in a dark line. Didn't find what you were looking for? 1. All forum topics; Previous Topic; Next Topic; 5 Replies JordanAXAUQE-AA. ... Adjusts the level at which the black areas in text and line art are delineated, improving text recognition in OCR programs. When I place a small piece of paper on the glass, this is visible on the scan but the black line still shows up. - If the list printed OK, go to step 2. I've cleaned everything I can see several times, including the glass and white plate. A spot in the wrong place here will result in a line down the length of the long side of the page. My scanned images have black lines running through them, blank spaces, or just overall bad quality. In the Preview window, draw a marquee (a line marking the scan area) around the portion of your document page that you want to scan. Load your document face up i n the ADF. when putting an original on the glass and scanning to email the line is not there. He said he took his fingernail and scraped off that almost invisible speck, and the line disappeared. I didn't see any spot but I wiped it anyway. Open the document cover. Cleaning scan glass strip of vertical lines: The issue may be caused by a small spec on the ADF scanner glass, (the thin glass to the left of Flatbed scan glass). I also tried updating the software drivers. If the line that is being produced only occurs when using the Automatic Document feeder (ADF) and not when making a copy via the platen glass, the issue is commonly due to a small mark or debris on the scanning glass area that lines up underneath the white vertical ADF roller. This sensor is used for both the flatbed scan and the automatic document feeder (ADF), the difference is where the sensor is moved to for scanning. The line or streak might be black or in color, and can also be present on fax or digital send output when using Scan to folder or Scan to email features (for example). - edited Cleaning the small glass pane on the left unfortunately didn't work for me. I followed the step and found the glass. You can use a piece of damp lint free cloth or glass cleaning tissue, give that area a good wipe, especially at the position relative to where the lines show. Clean the white bar and glass strip in the ADF unit. This is seldom a scanner hardware failure. After the last page prints, press STOP/EXIT. Figure : Clean the ADF scanner glass strip, HP AiO Printers : Resolving Vertical lines or bands on copied or scanned document. Poor character recognition during OCR scanning. It gets printed and wastes ink. ‎03-24-2018 If I can't fix this, I'll have to buy another printer. I can't tell how to take apart the document feeder to clean the rollers or other equipment to remove the red ink inside the document feeder. This article provides some easy diagnostic steps and remedy suggestions. The little panel may have specs of material on it, or on the black plastic guide in front of it, or on the inside cover, to the left, my model has some black and white plastic guides, these may have caught some pieces of whatever. In many cases this debris is not readily visible so is very easy to miss and may not be removed with just a quick wipe. Hardware. If I scan (or use the "copy" facility) a document in the document feeder, the resulting copy (whether paper or electronic) has a thin black vertical line from the top of the page to the bottom, about 2.5 inches from the left side of the page. attached a scan from today A toner issue would produce the line on any output. It's the small glass strip at the left side. 3 - If the list printed with vertical lines, refer to: 'Black vertical lines or streaks on printed pages' 2. Printers, Copiers, Scanners & Faxes. When using the ADF the sensor is moved to the thin glass to the left of the main bed, and the paper is moved past the sensor by the ADF. Black Lines or Bands on Copies, Scans and Prints. that sounds like it could be an issue with the scanner function on the machine, the print process is the same but if there are lines on copies, it’s likely to be the process of the copying / scanning that’s causing the issue. ), 4 (User Settings), START. Didn't find what you were looking for? I tried uninstalling the program and reinstalling. This problem is usually resolved by cleaning the white pressure bar and the thin glass strip (ADF scanner glass) to the left of the flatbed … Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan, We would like to share some of the most frequently asked questions about, **Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. When scanning an original, straight lines in the image come out jagged. ". Please click the "Accept as Solution" button and the "Thumbs Up". Open the document feeder cover. Any help is greatly appreciated. Common problems for INSTANT INK, HP+ PLANS: INK AND TONER, We would like to share some of the most frequently asked, † The opinions expressed above are the personal opinions of the authors, not of HP. I have tried cleaning top, where the feeder opens, but nothing has changed. HP Solution Center Adobe Flash player error. … When I scanned any type of documents or even copy a documents, it has an output of thick horizontal line on the copied documents. Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center, Lately, when I scan a document from the automatic document feeder, I get a thin black line from the top to the bottom in the middle of the scanned document (see the attached photo).
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