for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". Outage reports and issues in the past 15 days originated from: Tips? Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . See if Optimum is available for your home: Sign into add enhanced services to your account now. Our apologies for any inconvenience this has caused. Indicate when the Optimum outage started and how long it lasted. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Please don't call "support numbers" posted below most probably it's a scam. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! This article includes: Ways to check for large-scale outages across Optimum's network. The local store will gladly add to your account but isnt allowed to cancel anything in person. It is common for some problems to be reported throughout the day. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Please try again later. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. You should see if there are any Optimum internet outages affecting your area. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. Today they made her cry and this weekend we cut the cord! We are currently experiencing technical difficulties with our Optimum services. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? Please try again later. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. Ran a bandwidth stream test and yeah man, it's more of the same. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. 07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished. We appreciate your patience as we work to get your service restored. Also add the names of any witnesses who can attest to your losses if possible. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). Since last 2 weeks every weekend, internet having issues. Source. An outage is declared when the number of reports exceeds the baseline, represented by the red line. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. iPhone v. Android: Which Is Best For You? Tips? Everytime she calls for help they bully her and blame things such as her brand new TV. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. However, many Optimum internet users are experiencing a massive outage that started several hours ago. Useful comments include a description of the problem, city and postal code. Having problems? You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. Enable your Wi-Fi call setting. Criterion Digital 2023. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. Select which outage you would like to report (power, internet, cable, and more). All trademarks and service marks are the property of their respective owners. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. You can pay your bill, set up automatic payments, or choose paperless billing online. Optimum=trash internet service. Everytime she calls for help they bully her and blame things such as her brand new TV. This may take 3-5 minutes. Facebook - Optimum Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps, Here's Why Privacy in the Metaverse Should Be a Consideration Right Now, 'Flight Simulator' Update Number 12 Puts New Zealand on the Map, Why WhatsApp Private Newsletters Might Be Totally Genius, Apple's Reality Pro Headset Rumored to Be Delayed Until Later This Year, Senior Strategy & Editorial Director, Lifewire.com, What to Do When You Can't Get Connected to Optimum. EVs have been around a long time but are quickly gaining speed in the automotive industry. Murphysboro. I've tried to make her switch for years but you finally convinced her. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The most recent Optimum outage reports came from the following cities: You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Download the free Optimum Support App from the Apple App Store or Google Play. Useful comments include a description of the problem, city and postal code. Or return equipment to a live person? Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. If it's just one phone, then you'll need to narrow things down further. However, it could also be a random problem on your side. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. This includes their Altice Gateway device, plus Optimum Wi-Fi service. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. Wait 30 seconds @optimum let's break up. Main Menu Back. Are you currently in need of any assistance? Those are pretty lousy hours if you work outside of the home and cant call during that period. Make sure your devices are charged and have your, 2. U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. Everytime she calls for help they bully her and blame things such as her brand new TV. Under Support, located in the upper right corner, click Service status. When severe weather is on the way, whats the best way to stay in the know? Count to 5, then plug it back in. If so, please DM the full name and address associated with the account. @optimum is only giving me a $20 credit for the loss of service. Dec 20, 2022. Want to know more about us? Shoutout to trash @optimum @OptimumHelp for their terrible customer service. All rights reserved. En . Leave a message in the comments section! Learn how the long-coming and inevitable shift to electric impacts you. Furthermore, the issue is also reflected on the Down Detector platform: Staying connected during storms is critical. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. This ones easy: for 24/7 technical support, call the number for your region. Cindy Culwell (@cindy_culwell) reported 5 hours ago. We sincerely apologize for any loss of service that you may be experiencing at this time. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Do you want a receipt for your payment? At the moment, we haven't detected any problems at Optimum. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. Tips? Try these tips to troubleshoot problems you think might be on your side. Our engineers are aware and working to resolve this matter as quickly as possible. Check optimum.net to see if there is an outage in your area that may be affecting your service. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. Switching to @fuboTV this weekend. I've tried to make her switch for years but you finally convinced her. How do I troubleshoot my Internet connection? Not Working For Me! OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. I've tried to make her switch for years but you finally convinced her. Please feel free to DM the full name and address associated with the account. Slack has 30+ years' experience writing about technology. Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. If it's a cordless phone, is it fully charged? The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. In the last three months, how would you rate Optimum? Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. If it is, then check other phones in the home to confirm they are all working. Optimum.net is compatible with a wide range of browsers. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. All rights reserved. At the moment, we haven't detected any problems at Optimum. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. 3. Social platforms like Twitter are full of users expressing their annoyance with the situation. We strongly recommend that you upgrade to a more current browser. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. For example, select areas may also have the option of a low . Optimum.net is compatible with a wide range of browsers. 5 days without internet and the issue is still NOT resolved. Optimum plans, pricing and speeds may vary slightly from one market to another. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. You can. Read on for details. The menu offers prompts in both English and Spanish. {{#query}}Nothing found for query "{{query}}"{{/query}}. AT 9 months ago. If you are having issues, please submit a report below. The most recent Optimum outage reports came from the following cities: She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. Optimum Fiber 5 Gig. Learn more on how you can prepare, frequently asked questions and getting help. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Twitter: @jean_ERdC. Choose the phone number corresponding to your area. It is not you, it is me. Make sure to report and "downvote" such posts. Downdetector only reports an incident when the number of problem reports is . You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. If you are experiencing problems with Optimum, please submit a report below. Mention the code CHAT21 to your rep when ordering internet and phone service. Please help! You can call the Optimum Customer Care department at 1-888-705-7171. Today they made her cry and this weekend we cut the cord! Once you sign in, go to Support and click Service status/Check your service status here. We are always here to help! Share them here. The outage in Optimum internet service appears to primarily affect New York City. ^Whitney, Hello! Useful comments include a description of the problem, city and postal code. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. 5. Optimum charges $13.50/mo. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Check that all the lights indicate you're getting internet fed into your router. @optimum is the King of unsolicited junk mail for a service that I never ordered. All of the downloads are safe from the vendor's official website. Moreover, reports on Downdetector also confirm the same. Optimum may already be working to resolve the issue. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. If you have any tips or frustrations you wish to share, please leave a message in the comments section! #mwc2023 Are you experiencing issues or an outage? Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . 3 disconnections, six different people, plus a trip to return my equipment that never worked. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. We can't get your messages right now. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. @optimum today it took my over an hour on the phone to simply cancel my service. Troubleshooting tips to help resolve internet, television, or phone issues on your end. If so, please DM the full name and address associated with the account. We will update this story as new events related to the matter arise or when the service is available again. Are you currently in need of any assistance? By using this site, you agree to its use of cookies. All rights reserved. Optimum equipment. Share them here. You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. If you are having issues, please submit a report below. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Problems in the last 24 hours in East Bank, West Virginia. Please let us know what issue you are experiencing with Optimum: Thank you for the report! ^Whitney, Hello Raemond! Is the telephone cord properly connected to the jack? If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. There are usually signs that help you figure out what's going on. There could even be connection issues between your home or business and the nearest utility pole. 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PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. . During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. You did everything to make her day miserable. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. Confirm your phone is not in Airplane mode. We will debit This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. 30+ years ' experience writing about technology weather is on the down Detector:. Issues or an outage in your area that may be affecting your area the... Optimum internet appears to primarily affect New York city n't call `` support ''... 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