Only one Admin Code is available. 2) Make sure your Windows system is up to date. So, you need to make sure that the input from the keypad is going across without any errors. Without ability to link can't access mandatory field . You can send a lock/unlock command (OK). No wiring and no drilling. It wont take you more than a few minutes to narrow down the problem. Please scan multiple fingerprint angles when you register your fingerprint. You can also try cycling through different brands while trying to find a compatible fit. Feels like the lock is timed based vs Bluetooth enabled to detect when you approach the door. Cuts, burns, and other injuries may prevent Ultraloqs ability to recognize your prints properly if theyre too deep or otherwise abnormal. This is caused primarily due to errors in the installation process by the customer. The old version worked, but it was slow, and unreliable due to the bridge problem. 4 . Please contact customer support before returning the product to the store. notification when someone opens your door. No. My wife has a rule that any of my squirrelly home automation stuff HAS TO WORK. But if the fingerprint is still not scanning, then you should try power cycling your lock and reset it to factory default to remove any minor bugs that you might be facing. Fingerprint sensor stopped working a couple of months ago. Im having the same issue. I have the Pro WIFI unit - installed in May, 2022. Can always be used within the range set and auto 1) On your keyboard, press the Windows + S key simultaneously and type in check for updates. Baffling. You can check using other users' fingers to verify the fingerprint function. U-Bolt Series U-Bolt Pro Series. - Bluetooth is very unreliable. True keyless entry via Fingerprint ID, code, or smartphone bluetooth proximity sensor. Adjust the lock orientation on the lock.Solution 2. A problem with your internet connection can cause this, but it is more likely that the unlock code has been entered incorrectly. Reset the lock to factory default mode, then check if the fingerprint verification is functional. If this does not work, check that your phone has enough battery power by turning on its battery-saver mode (if available). new door sensor, so lock will only lock when the door is closed. My fingerprint scans, the lock turns green but the deadbolt doesnt even try to open. @Grabow please check your email to find our reply via the ticket number 105609. If your door has a gap that allows air to hit the sensor when closed, it will not trigger correctly. Note: Please refer to the guide in U-tec App for more information. Ive been using my lock for a while now and I love it. My finger print works, says the door is unlocked and it doesnt open the lever is as if the door is locked. Check that your phone has a signal and that you have enough battery power. So no way to delete a previously registered lock. No error, no feedback at all. Normal User can always unlock via fingerprint, code or App. For more information about Ultraloq smart locks, visit this page: https://support.u-tec.com/hc/en-us/articles/360016106111-How-to-Update-the-Firmware-for-Ultraloq-Smart-Lock-. - Fast and hassle-free replacement Service. It allows you to unlock, share Ekeys to your guests for scheduled access, view access logs from anywhere and control the lock via Amazon Alexa, Google Home, SmartThings and IFTTT. Emtek Lock Troubleshooting: Detailed Step by Step Guidance, Schlage BE365 Troubleshooting: Detail Troubleshooting Guide, Ultraloq U-Bolt Pro Installation and User Manual, Ultraloq U-Bolt Pro WiFi Installation and User Manual, Ultraloq U-Bolt Pro Z-Wave Installation and User Manual, Schlage Keypad Lock Troubleshooting: Step by Step Guide, Kwikset Smart Lock Not Working? . For instance, you can program the door to automatically lock when your front door security camera senses motion or sees a person. In some cases, it might stop operating altogether. Weird. When using a Pin code you can enter random digits, then the correct one to keep onlookers from knowing the code. We make it simple to purchase your Ultraloq smart lock with professional installation. Another common issue that users might face with Ultraloq is having trouble getting it connected with the mobile app. I do not use the auto unlock feature but suspect that would be a good solution for people that have frequent wet fingers. I did find out a while back that the IFTTT triggers support filter code (an advanced IFTTT feature). Please note all data will be erased if you reset U-Bolt Pro to factory default. - Bluetooth is very unreliable. Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android).Step 2 Once this has been done successfully, you should pair it again with your smartphone or tablet by pressing A1 once more before releasing it from its current position within 30 seconds otherwise, this process will have failed! This section will cover the most common problems and how to troubleshoot them. Smart locks can help make your life easier, you no longer have to carry around all the keys or have a fear of losing them. Next thing you have to make sure that you have given the mobile app adequate permissions. You may need to increase or decrease tension using an Allen Wrench when reinstalling them if they are not tight enough after removing all four screws separately from each piece of hardware without rotating any hardware during installation. If that does not work for you, then you should try reinstalling the lock altogether. Share it with your friends so they can enjoy it too! Ultraloq U-Bolt Pro Troubleshooting: Step-by-Step Guidance. 2.95 x 4.92 x 1.39 inch / 75 x 125 x 35.3 mm (back panel), 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel), Outside lock body: -22 F (-30 C) to 149 F (65 C) IP65 Rated, Inside lock body: 14 F (-10 C) to 131 F (55 C), U-Bolt Pro, U-Bolt Pro + Bridge, U-Bolt Pro Z-Wave: Up to 1 year, Standard Bluetooth, optional WiFi (2.4GHz, 802.11 b/g/n) or, Alexa, Google Assistant, IFTTT, SmartThings, 2-1/8 inch (54 mm) diameter face hole & 1 inch (25 mm) diameter latch Know who has the access to your lock and how. Step 3. Auto-lock feature is a huge selling point for Ultraloq that locks the door behind you. I have raised these issues with U-Tec support over the last year or so, but so far nothing has changed. Lastly, connection issues are related to interferences, range, and Wi-Fi configurations. Our support team will follow up with you via the ticket number 95710. The credentials are usually the same for 2.4 GHz and 5.0 GHz networks. In factory default mode, any fingerprints can unlock the lock. Ive also have just started seeing the same issue. Detail Guide. They offered a 30% discount to purchase new lock. No idea why they came up with this. You can do so by going into the phone settings > Apps > U-tec app and then tapping Clear all data and cache. Owner has all privileges. Please scan this QR code to watch the easy step by step installation video before attempting to install Ultraloq U-Bolt Pro. For this reason, they have ensured that the Ultraloq U-Bolt Pro is secure, reliable, and easy to use. Discount Below! Power issues are the next thing that you need to consider with these locks. You'll find models from August, Bosma, Eufy, Kwikset, Wyze, and Yale. It works well. You can contact them by calling on their toll-free number: 1-844-HEY-UTEC. remotely with no monthly charges. UNION CITY, Calif., Oct. 26, 2022 /PRNewswire/ -- Today, the creator of the popular ULTRALOQ Z-Wave smart locks, U-tec, has announced to join the Works with Home Assistant . Price comparison from over 24,000 stores worldwide. However, troubleshooting will become pretty easy once the problem has been identified. Ultraloq U-Bolt Wi-Fi Pro trying to unlock, but not doing so. I do the same thing, I would much prefer that the access to the lock was local, but sometimes there isnt much choice. By using u-tec.com, you accept our use of cookies. Just curious, Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, @Martinez7 @elizabeth2 @Loscialpo Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new. Restart the lock by using a paperclip and poking the hole located between the two rounded terminals on the bottom front of the lock. The old lock worked well, but the weak link was always the bridge - it would randomly go off-line, and then all my home automation stopped working. It just does nothing. Fast fingerprint reader: The U-Bolt Pro features a self-learning fingerprint algorithm powered by AI, with a 0.3-second unlocking speed and 99.8% accuracy. Happy Presidents' Day Up to $80 OFF. Support; Community; Store; My Account; Call 1-844-HEY-UTEC; Contact Us optional Bridge. Fingerprint reader is located in the middle of Ultraloq U-Bolt Pro. Like any other modern home appliance or device, Ultraloq has many settings that allow you to customize its behavior according to your needs and preferences. The site uses cookies to provide you with a great user experience. Latch Series. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. 2. But for me, those are two of the major features I was looking for. By using your Ultraloq, you agree to be bound by the U-tec Privacy Policy. It also works with If This Then That (IFTTT), a multi-platform service that allows you to create advanced programs. Connectivity. This isnt as big a drawback as it sounds, as if you send an IFTTT lock/unlock command, you do get a lock/unlock IFTTT event (even if the lock is already locked/unlocked) so you can tell if the lock is locked or not via this workaround. How to adjust the lock orientation of U-Bolt Pro? @Saltzman We created a ticket 102512 for you, and please check your email. Working Voltage: 4.5 V (3 X Alkaline AA Batteries) Working Temperature: Bluetooth, WiFi (2.4GHz, WiFi 802.11 b/g . I believe the 30% of discount its no the solution. They have issues they dont admit to and cant permanently fix them. Please try again. There should be no thick walls or interferences from other wireless devices here. . U-Bolt Series; U-Bolt Pro Series; LEVER. The keypad still works and I can use the app to lock/unlock it just fine. Step 2. Mine never did work and now my passcode quit working as well. The simple installation takes minutes and only four screws. This Ultraloq U-Bolt Pro WiFi has a built-in WiFi chip and allows you to connect your smartphone directly to your door lock system through WiFi. Do not use a power drill for installation. Overall, I am happy with the product and will be purchasing more for some doors at work. Make sure that the screws are not too tight. Does U-Bolt Pro work with accessories such as bolt from third party? Experience our 360 Live Fingerprint ID powered by AI self-learning fingerprint algorithm, which improves over time. Near, far or with your smart home devices. There are a few issues that you may encounter with the Ultraloq U-bolt Pro lock. No error, no nothing. The optional Wi-Fi Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely. Remote management & monitoring of your front door from anywhere via your smartphone. It seems they stop the functionality to make sure customers buy another product If the sensor wont work, it wouldnt work to add new fingerprints, but it work for enroll and read the fingerprints Its strange. Once the router is connected to the lock after limiting the band to 2.4 GHz, you can open up the 5.0 GHz channel again with a different name. I have the same issue and the answer its the same its happened after a upgrade. The fingerprint reader works well normally but struggles when your fingers are wet. Very good lock/app initially. Low battery notication via smartphone app. If U-Bolt Pro is working as Standalone Mode, please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. The main cover provided the company and product names along the top of the panel and four product-defining icons along the bottom of the panel (Built-In WiFi, Bluetooth, mobile App, Fingerprint). The Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely.. To errors in the middle of Ultraloq U-Bolt Pro is secure, reliable, and other injuries may prevent ability! Looking for fingers are wet the most common problems and how to troubleshoot them to $ 80 OFF code can. By using u-tec.com, you need to make sure that you need to make sure that the input from keypad... By the U-tec Privacy Policy ; ll find models from August, Bosma, Eufy, Kwikset, Wyze and! 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