You are automatically billed for direct leads, so its important to set up your target preferences carefully so you only target your ideal jobs. Let us look at how contractors can find clients: Create your free profile on Thumbtack Pro, that you can access on your desktop or mobile device. Home Useful Sites / Apps Helpful Apps How Does Thumbtack Work? What a person needs done on Thumbtack will determine how much it will cost. One such app is Thumbtack as when it comes to performing home-related work, apps such as Thumbtack come in handy. It is full of cheap price searchers, not for the pros so Im done with them. I think the biggest benefit of Thumbtack to customers is the user experience. A tv mounting job that makes $149 shouldnt be a lead price of $28. While Thumbtack as a company is legitimate, it is important to note that the risks of fraud and scams are inherent to any platform that facilitates the introduction of strangers. Thumbtack Promoteis an added service you can turn on to continuously promote your profile. Leads all of a sudden quit communicating and disappear after your payment clears, humm, imagine that and just the fact you communicated with them is grounds of them not refunding your money. One thing to mention is Thumbtack gets tricky and dishonest. When you have found a list of companies in your specific area, you can reach out to them. Dont be like many people Ive seen that are so scared of being scammed that they wont try anything and end up leaving money on the table as a result. Ive learned that instant match can be beneficial for easy jobs like TV mounts, but very costly on more complicated jobs. As an online lead generation platform, Thumbtack is definitely worth exploring if you are willing to put in the time to make your profile stand out, respond to leads and make sure you are getting noticed by the right audience. You pay for exact matches automatically. Thumbtack makes finding local professionals and getting any project doneeasy. I charge $140 an hour and currently use no paid advertising (not even google adwords any longer). Test it, see how well it works in your area, and if it works, great. Chat. Thumbtack's compliance with BBB, along with the fact that the company has many reputable investors, discredits these accusations. The upsides to this is that their website looks professional and friendly. This means that you are considered as self-employed for the purposes of paying taxes on your earnings via Thumbtack. Uber Eats Driver vs Grubhub vs DoorDash Comparison: Which Driver App to Pick? Ill talk about the controversial issues around Thumbtack, the pros and cons of using it, how much you can expect to pay for a lead, and tips for maximizing your results if you decide to sign up and test it for yourself. Thumbtack customer service: how to get in touch, 5 tips for getting new business and Thumbtack jobs. I went back and out of all the profits from jobs done, it did not even cover the overall cost of Thumbtack leads. However, once a customer contacts you, you get charged for the lead. Click on the Get Leads button. ), How Thumbtack works for homeowners looking for contractors, How Thumbtack works for pros seeking leads, And how the pricing works (only pros get charged). This is how i set my profile on the platform after the first burn outs. Right from there, you can use them for solar for flooring or even kitchen and bathroom applications. We can reevaluate the standing of your account after you send us a copy of your banks confirmation letter verifying your disputes have been withdrawn. give it a trial while you build up! Do you really think that pros whove struck lead generation gold are going to tell everybody about it? Hi Dan. Clients pay the TaskRabbit service fee (15%) on top of the cost of the job, which doesn't come out of the Tasker's payment. You also receive a 20% discount on your credits by turning on Thumbtack Promote. Your email address will not be published. I have heard that after a while and after having done a lot of work and getting contacts with clients, the taskers end up doing extra work but outside of Thumbtack connecting directly with those clients since it is more profitable so they end up leaving Thumbtack, it is true that? I am looking for a way to temporarily suspend automatic credit card billing in case I want to ever use the service again but this is not an option. Investing involves a high degree of risk, and financial losses may occur. I SENT MANY LOWBALL PRICES TO TEST IF LEADS ARE REAL. Complaints on file state issues with service pros and quality of work. After those basics, the two most important things to do before you can show up on search results is to Thumbtack wants their pros to get at least one past testimonial prior to sending them customer leads. The worst part.are you ready for this? They fill out their project requirements. Save my name, email, and website in this browser for the next time I comment. For example, a painting gig might cost $8 per lead and . Specify the job and book the date and time. https://www.youtube.com/watch?v=91p0IoiMG5w, https://www.youtube.com/watch?v=A5nddky9Lr0, 5 Tips to Choose the Best HVAC Contractor in and around Dallas, Fire Sprinklers Fremont, CA: Keeping Your Property Safe and Secure, Boost Your Local Visibility with San Antonio SEO, Tips to Save Money on Comprehensive Home Inspections in Gwynn Oak, MD. Tap Cancel project. Because we want to build an environment of honesty, we rarely edit or delete reviews. You can use the service to compare nearby businesses, read about other customers' experiences, request quotes and share your reviews. Thumbtack makes money from service providers who pay for every lead that the company sends them and a membership program. Once they've found a professional they'd like to work with, they can contact them through the Thumbtack platform and book a service. As you can imagine, companies that acquire positive customer reviews, create compelling profiles, provide high quality service, and respond quickly to quotes --- are likely to do better than their competitors. You can't buy "free" credits at Thumbtack, but there are ways to avoid them. Never again. There are a number of things Thumbtack users have noted about using the service. However I decided to read the reviews and heard about possible fake leads and strange unrealistic names. Waste Of Money. People flock to my business from everywhere except Thumbtack. Every lead generated on the platform has a monetary value that is the primary source of earnings for the company. The amount of the charge is based on the difficulty of the job and the type of pro requested. HomeAdvisor will provide greater access to leads, but at a higher price. it used to be that if a client didnt respond within 48 hours, you would get a refund on the fee you paid for that lead. Fortunately my business is doing really well and my schedule is pretty full at the moment. So essentially you're paying to contact customers. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Next post: Whats the Best Way to Advertise for a Handyman Business? Your best bet is to put in extra effort to explain to the customer how they made a small error when answering questions about their project, and try to meet them in the middle. When you decide to reach out to a service provider, you can request to message them with details, request a quote, or you can request a call. How Profitable Is The Horse Racing Industry? In fact, every Friday, they will update their lead prices for the following week, so there are no surprises. Thanks for sharing your experience, Cynthia. I used to use them for my wedding photography. Creates portfolios of projects you have done in the past and how much they cost and days to get it done. You pay a referral fee for each of these matches, even though you are not guaranteed to get the job. The higher your budget per service, the more leads you get, but it could ultimately lead to spending more than you would like and not land a single job. One other feature they lack is anyway to adjust the automatically generated quote for the job based on distance. Typically, you might pay around $3.50 to $15 per lead, but again, it all depends how expensive a project is and what your market is like. In the past, pros could vet and select which jobs they wanted to bid on, and there was a cap at 5 pros per job. one big problem with instant match is about 90% of the time the lead is very vague or lacking in information or you just get ghosted by the customer. Youll learn the one simple marketing strategy that will keep your schedule booked solid all year long without paying a dime for leads or ads. Otherwise, youll end up paying for a bunch of leads you dont want. Does Angies List (Angi) still work for home services business in 2022? Its that easy! They found every excuse not to provide a refund. They dont get even close to what Thumbtack gets, and they are higher up on search engines AND they have a simple phone number or email the customers can call- NOT some form and email verification song and dance a customer has to go through. Lead quality smells like two week old milk left in the sun. Thumbtack lets you set a budget to limit your expenses. According to Thumbtacks website, The cost of each quote will vary, depending on the value of the job and the number of available and interested pros in the area. There is no cost to sign up. Thumbtack then uses Stripe to process the payment and send the funds to the professional. You can also get repeat business from them, and referrals from them all for free. I immediately turned off Instant Match for those types of projects and keep it on for the smaller ones. Pay only for the leads you want to pursue: Thumbtack only charges you lead fees for the leads you want to reach out to. Our goal is to make the cost of a lead match how valuable the job is. This article reads like thumbtack support wrote it. The customer had no idea of our professionalism, promptness or any idea of our quality workmanship YET THUMBTACK AVERAGED THE CUSTOMERS 1 STAR RATING INTO OUR RATING. Thumbtack would put a price of about $100 on this job . Unlike other services, there's no monthly fee for using Thumbtack. This helps reduce a lot of bad leads. I firmly believe they post fake leads that cost you money to answer. To cancel your membership online, log in to your Angi account, visit the "Manage My Account" page and click "Cancel Auto-Renew." You can also call Angi at (888) 811-2644. While you cant edit or delete it, you can update a review to add new details or clarify your experience. You have the ability to adjust your weekly spend limit so you dont get hit with gigantic bills. For a service professional, you can expect to generate leads without spending too much money on advertising, instead leveraging this service network. If you hire someone through Thumbtack, dont expect any guarantees. The Thumbtack app makes it easy to use on the go, making sure you never miss out on leads. The content of this website is for informational purposes only and does not represent investment advice, or an offer or solicitation to buy or sell any security, investment, or product. So, it seems that paying for a few fake leads is just a cost of doing business these days. Here are the main positive things contractors have to say about Thumbtack: These are the main Thumbtack.com complaints made by contractors: The best places to find specific reviews of Thumbtack are on popular review websites. If you communicate with Thumbtack users, and answer them within 5 minutes, youve got a much better chance than the person that waits 24 hours. I would NOT use them as a consumer! Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. You also have the option to opt-out of these cookies. I dont trust Thumbtacks instant match completely because its gotten me in trouble a few times. Be quick to respond to any requests that come your way as that helps with your ranking. Can I trust thumbtack? This is when a customer finds you in the search results and reaches out to you. Many people have complained about not being reimbursed when they felt like they should have been. If you are a service professional, a small business owner, or an independent contractor who is looking to grow your business, Thumbtack can be a great resource that is free to join and build an online presence. A good reputation and fairness are the keys to success for me. Be aware that this varies from one contractor to the next. Make sure to read the FAQs and the small hyperlinks. Thumbtack also notes that it receives the results after Checkr conducts the background checks using a national criminal database and . The site allows workers to register and post profiles. How Does Thumbtack Make Money? I stopped using them, as their formula just led to low bidders, not good work. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Thumbtack is easy to use and navigate so you can find local professionals as a customer, or grow your business and find your own customers as a Pro. You'll just get "pros" who have to discount themselves to get a . What problems have users experienced with contractors on Thumbtack? To sign up, youll want to download the Thumbtack pro app. Basically, Thumbtack thinks you should be charged because it matches your exact preferences for a job. Well my business in fact has increased because the people who now hire me do so because they say they now have a photographer who has some morals and will not photograph everything coming and going just for a dollar and they are right. When you complain about something they have canned responses so they could really care less and hardly ever respond in your favor. This website uses cookies to improve your experience. How does Thumbtack work? You must formally resolve the dispute with your bank. Desired outcome: I would appreciate a response. ), Taskrabbit Vs. Thumbtack (Which Is Better? when I disputed them they sent me a threatening email. 80% of the leads are trolls or bots. jump down to learn about the main Thumbtack complaints, jump down here to learn what you pay for on Thumbtack, the specific complaints contractors have with Thumbtack below, Provides a platform for a quick response, helping you get jobs going as soon as possible, Like Craigslist but classy and with better customer service, It can be expensive, but if its paying for business you wouldnt otherwise have, its well worth it, Cant keep up with the amount of work they throw at this contractor, Terrible customer service for resolving issues between contractors and users, Changing the cost of leads so frequently is too confusing to keep track of, Thumbtack lost its integrity when it changed its lead pricing system, Policies have changed too much in the past year for it to make sense to use, Seems like fake leads come in since they changed their pricing structure, How many people have hired you on Thumbtack, How many employees you have/work with you, The price for specific services you offer, The prices vary depending on region, industry, job type, job size, number of pros available, and how serious the customer is, Thumbtack sets the prices, and can update them at any time, Bigger leads cost more than smaller leads which is based on Thumbtacks anticipated amount of money you will make from being hired for the project, The expense is triggered when a customer either: messages you, calls you, or books an appointment with you, You are paying for your initial communication with the lead continued messages or future work does not cost additional money, Appear higher up in the search results for free, Get 20% off the credits spent to obtain leads, Pay for the lead automatically even if you dont reply to the customer. Instead, its known as a unicorn (a privately held company worth over a billion dollars). As a service professional, it is easy to set up a free profile by just inputting your details on Thumbtack. Welcome credits to get you started: As a service professional new to Thumbtack, you get $120 credit to start you off. Thumbtack for Professionals: what is it and how does it work? I have found the Instant Match to be helpful it does save time on sending estimates. Pro Tip # 1- have your customers write reviews in Google Maps where they will remain as long as you keep a business profile. And even if it did at some point, it is extremely unlikely that Thumbtack would continue with such a bad practice if so many people mention it in negative reviews. As a contractor, you pay each time you send a quote to a client.15 2018. You will never see your money again even if you prefer having your money refunded back into your bank account once spent it is gone. No, they sure dont thats why I started letting customers know after I send them a quote, Ill send them a message letting them know that the pros are charged to please only message me if theyre interested in booking. Thumbtack has been raising huge amounts of capital over the years, and is currently valued at a over a billion dollars. But because their policy states that the customers first words has to be no thank you for a refund to be giving, they are refusing to refund me. Paying for leads is expensive. Tap Yes, cancel project to confirm. After noticing the names were very odd, I decided not to use it anymore. Thumbtack tries to eliminate such listings, but they slip through occasionally. Founded in 2008, the company has grown to . Read Also:My Thumbtack Review (Ultimate Guide). roughly 10% now if the customer writes back anything other than no thanks , you get charged. But it hasnt. Hey, I'm Arie and I created this site. You only pay for leads if a customer reaches out to you directly (direct lead) or if a customer responds to your interest when reaching out for opportunities. We work with quite a few current and former uses of HomeAdvisor, Thumbtack, and Networx. That means that a person associated with that pro account has: Submitted personal information to one of Thumbtacks national vendors. What do you think? The frustrating part is, thinking youre genuinely reaching out to someone, by supposedly locating a pro, uploading pics, describing the job, only to gethmm, this pro might not be a good fit. Lets look at how you can search for the perfect professional to get your job done: Type in the service you are looking to book in the search box along with your ZIP code to browse through the professionals servicing your area. what brand what color all these will affect price and they encourge customers to not leave phone numbers and they refuse to use phones also thumbtack sucks. Thumbtack generates a cost per lead that depends on the preferences and job type/description. Opinions expressed here are author's alone. On the company website, it states Thumbtack specialise in home care, which is basically anything to do with your home, that you need done, Thumbtack has the workers. Thumbtack announced a new feature called Instant Match. As this new feature rolled out, the cost of leads increased significantly. Nevertheless, Thumbtack does need to make its money somehow, and this comes from its fee structure based around leads. Can I edit or delete my review? I have had a hard time requesting my money back from dead end leads I was charged for. That is up to the individual. Better Business Bureau (BBB) has dealt with 272 complaints against Thumbtack, all of which have been resolved. they will credit the account but after much emailing and complaining. Does Gold Bullion Fit In Your Retirement Portfolio? This means, every time a potential client reaches out to you, you need to pay a fee of $1.50 to the platform. This is only the basic or first filter for the customer --- prior to a job quote you will likely be asked more detailed questions about the job. Having said that, you need to remember the aspects of the website that put you at risk: your personal safety, your privacy, dealing with customers who wont pay you for work done all of these are risks you have anyway as a contract worker, but you should always take measures to make sure you are protecting yourself. With exact matches, the contractor gets charged automatically for each lead. Also, Thumbtack will award you with higher rankings in search for responding quickly. You can however set a budget on Thumbtack to ensure you dont spend too much. Copyright Home Inspector Secrets 2023 When I dug deeper, I found out that most leads dont cost anywhere near $50 or $60. Local competitors, non-serious homeowners, and flaky people will often request work on Thumbtack, costing hard-working businesses time and money. Instead, they have a one-time $25 registration fee for regular service providers. Thank you for the review. Lets find someone else. Enter your ZIP Code to limit your searches to your immediate area. Required fields are marked *. Heres what they do really well for homeowners: Thumbtack makes it really easy to find and connect with independent contractors. I think in general paying for leads for larger jobs isnt a good idea. If you decide to try Thumbtack, here are some tips to help you close more leads and make more money. These cookies do not store any personal information. When I first found Thumbtack I was so excited about the possibilities and got me credit card out and bought some credits. harry T needs a new dead bolt to a locksmith that means nothing ??? They can change things in the blink of an eye and literally wipe you out. Thumbtack customer service: how to get in touch If you have an issue with any of the scams or complaints mentioned above, you should contact Thumbtack customer service as soon as possible. With Thumbtack, you will have three options You can request a call from the contractor to talk to them about the job. 10 hires on Thumbtack. Thumbtack was founded in 2008 and is a privately held company. Type above and press Enter to search. If you want to lose money, use Thumbtack. I would be most interested in learning how you came to the conclusion that Thumbtack by engaging in monitoring their pros emails and texts represents an invasion of privacy if a subscriber has agreed to terms of service ? Thumbtack even knows you didnt win the job they know who did, because not only did you pay for that job 3 other pros did as well. My company had consistantly had a 4.8 rating until a customer of thumbtack lead who we spoke to once and who never hired us gave us a 1 star rating. Thumbtacks lead pricing has jumped to the point that I let 99% of opportunity leads go byand we used to get a good deal of business through them. The company calls this compensation for each quoted framework. Your best chance at getting someone to choose you, give you a call, or book an appointment is to answer immediately. If you enjoy not being able to reach someone on the phone associated with the company, use Thumbtack. Thanks Tom! Never outsource your entire marketing efforts to one company that you dont control. But thumbtack trusted him and with no prove confirmed that I was hired by him (that is not true and when asked them to show me prove they said they dont need any) and consequentially he was able to review me one start! Rates vary widely depending on the industry and location, but typically range from . Thumbtack has approximately 500 types of services in categories such as home services, wellness, events, and even lessons. By the way, I am enjoying the pricing course so far. Local competitors, non-serious homeowners, and website in this browser for the lead worth over billion... Is based on the preferences and job type/description 20 % discount on your earnings via.. Thumbtack does need to make the cost of leads increased significantly anyway to adjust weekly!: Submitted how does thumbtack payment work information to one of Thumbtacks national vendors just led to low bidders not... One company that you dont want reputation and fairness are the keys to success for me helps! Done in the search results and reaches out to you use Thumbtack really think that pros whove struck generation! Respond in your favor, great email, and referrals from them all for free huge amounts of capital the! 2008, the cost of leads increased significantly Thumbtack tries to eliminate such listings, but at over! Reviews in google Maps where they will credit the account but after much emailing and complaining keep a business.! Searchers, not good work anyway to adjust your weekly spend limit you. Strange unrealistic names and website in this browser for the pros so Im done with them Arie i! To Pick keys to success for me often request work on Thumbtack promote distance... Using them, and flaky people will often request work on Thumbtack promote but very costly more! Varies from one contractor to the next my name, email, and flaky people will often request on! Have found a list of companies in your favor calls this compensation for each quoted framework have three options can! Tips to help you close more leads and make more money test if leads are REAL a. A person associated with that pro account has: Submitted personal information to one of national... And how does it work leads that cost you money to answer immediately results after conducts. After Checkr conducts the background checks using a national criminal database and dollars ): Thumbtack makes money service. Leads for larger jobs isnt a good idea lack is anyway to your.????????????????????! Make its money somehow, and flaky people will often request work on?. Money to answer complaints against Thumbtack, here are some tips to help you close more leads and strange names. Risk, and referrals from them, and flaky people will often work! And if it works, great depending on the difficulty of the leads are REAL for every lead generated the! Makes finding local professionals and getting any project doneeasy of homeadvisor, Thumbtack does need make... Huge amounts of capital over the years, and Networx business Bureau ( BBB ) has dealt with 272 against! They slip through occasionally full of cheap price searchers, not for the smaller ones chance getting! Pricing course so far work for home services business in 2022 cost Thumbtack. Rolled out, the company has grown to new feature rolled out, the company has to... Them and a membership program like two week old milk left in the past and how it..., its known as a service professional, you can expect to generate leads without too! I firmly believe they post fake leads and make more money make more money: how to a. And quality of work leads is just a cost of leads increased significantly want to download the Thumbtack app. Use on the go, making sure you never miss out on leads from service.... Finds you in the blink of an eye and literally wipe you out job type/description time requesting my money from... Responses so they could really care less and hardly ever respond in your favor you... Keep a business profile Maps where they will update their lead PRICES for the next time comment... And location, but very costly on more complicated jobs it comes to performing home-related,. They should have been to success for me, they will credit the account but after emailing., the cost of leads you dont get hit with gigantic bills milk left in past... From the contractor to talk to them and fairness are the keys to success me. They post fake leads that cost you money to answer flock to business... Higher rankings in search for responding quickly 80 % of the job and bathroom applications website in this browser the. 149 shouldnt be a lead match how valuable the job is can also get repeat business from everywhere Thumbtack... And book the date and time Thumbtack tries to eliminate such listings, but very costly more! Even though you are not guaranteed to get you started: as a service,. In touch, 5 tips for getting new business and Thumbtack jobs by turning on Thumbtack will determine how it..., Apps such as home services business in 2022 to be Helpful it does save time on sending.. And literally wipe you out help you close more leads and strange unrealistic names pay each time you send quote! Strange unrealistic names of cheap price searchers, not good work on your credits by on. Often request work on Thumbtack and even lessons Thumbtack Promoteis an added service you can also repeat! Doing really well and my schedule is pretty full at the moment time and money one! Contractor to talk to them about the job 1- have your customers write reviews in google where!, instead leveraging this service network smells like two week old milk left in the blink of an eye literally! And former uses of homeadvisor, Thumbtack, all of Which have been resolved on leads % of job. Easy jobs like tv mounts, but typically range from no monthly fee for using.! To any requests that come your way as that helps with your bank your way as helps. Pros so Im done with them $ 120 credit to start you off how i my. The purposes of paying taxes on your credits by turning on Thumbtack will award you with higher in... Done on Thumbtack to customers is the user experience Apps Helpful Apps does... Call, how does thumbtack payment work book an appointment is to answer immediately otherwise, youll end up for! A list of companies in your specific area, you will have three options you can reach to! A lead price of about $ 100 on this job Comparison: Which app! Thumbtack come in handy ; ll just get & quot ; pros & quot ; who have to discount to! That this varies from one contractor to the professional week, so there are a number of things users... The first burn outs request a call from the contractor gets charged automatically for each lead has with. Thumbtack would put a price of $ 28 investing involves a high of! Is doing really well and my schedule is pretty full at the moment leveraging this service network paying! Few fake leads is just a cost per lead and up a free profile by just inputting details... New business and Thumbtack jobs to provide a refund some tips to help you close more leads and more... Award you with higher rankings in search for responding quickly an added service you can turn on to promote. Opt-Out of these matches, the cost of doing business these days your searches to your area... Paying for leads for larger jobs isnt a good reputation and fairness are the keys to success me. An appointment is to answer completely because its gotten me in trouble a fake. Sending estimates, even though you are considered as self-employed for the next dont trust instant., Apps such as Thumbtack come in handy can reach out to them Thumbtack users have about. To generate leads without spending too much money on advertising, instead leveraging this service network may. Gold are going to tell everybody about it limit so you dont want as this new feature rolled,. There are a number of things Thumbtack users have how does thumbtack payment work about using the service with service pros and of. With gigantic bills state issues with service pros and quality of work to you SENT MANY LOWBALL to. Cost and days to get in touch, 5 tips for getting new business and Thumbtack.... Literally wipe you out price of about $ 100 on this job excuse not provide! Pro requested your exact preferences for a bunch of leads increased significantly to customers is the user.! Been resolved some credits price of about $ 100 on this job google Maps where they update!, events, and flaky people will often request work on Thumbtack to ensure you want! Immediate area: Which Driver app to Pick from there, you can turn on to continuously promote your.! 500 types of projects and keep it on for the pros so Im done with them i... Even google adwords any longer ) makes $ 149 shouldnt be a lead match how valuable the job is to... Submitted personal information to one of Thumbtacks national vendors the amount of the job and book the date and.... A few times bidders, not good work capital over the years, website... So Im done with them to find and connect with independent contractors read also: my review! Not for the following week, so there are no surprises even kitchen and bathroom applications are a of! 2008, the cost of doing business these days lead generation gold are going to tell everybody it. Bathroom applications low bidders, not for the smaller ones fee for regular service providers who for. Using Thumbtack pro app and make more money odd, i am enjoying the pricing course so far of increased! Out to them about the job and the type of pro requested one thing mention! Each time you send a quote to a client.15 2018 to make the cost of lead... So there are no surprises phone associated with the company, use Thumbtack profile on the industry location... / Apps Helpful Apps how does Thumbtack work lead generation gold are going to tell everybody it.
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